Première détection par notre source: il y a 29 jours
AWS Connect Architect
@ Tech Talent International
Toronto, Ontario
En bref
Tech Talent International is hiring a remote AWS Connect Architect on a 6-month contract with renewal, at 40 hours per week and a target rate of $80-100/hr C2C. The role designs and leads the move of a client's contact center from on-premises systems to cloud CCaaS on AWS Connect, including ROI analysis, discovery and executive communication. Work is remote within Canada or the US, starting as soon as possible.
Salaire :
80 $–100 $ de l’heure
Responsabilités :
- Design and launch AWS Connect contact center solutions for customers
- Assess technology and build ROI cases for CCaaS migration
- Lead discovery, business process reviews and architecture discussions
- Mentor technical teams and manage delivery on time and on budget
- Deliver customer training and documentation
Résumé des exigences :
- Customer-facing contact center experience
- Hands-on scripting and coding (Python, Java, C#, .NET, Node.js)
- Integration experience with WFM, CRM and contact center platforms
- Advanced AWS services and cloud architecture knowledge
- AWS Solutions Architect certification preferred
- Prior Genesys development experience highly desired
Outils et compétences
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Senior |
| Domaine | Développement logiciel |
| Heures par semaine | 40 |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | AWS Cloud Practitioner, AWS Developer Associate, AWS Solutions Architect |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Tech Talent International
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Tech Talent International (TTI) is a recruitment firm from Toronto Canada. We work with clients from F1000 to startups.
Description complète de l’entreprise
Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.
- Abonnés LinkedIn
- 1 738
- Personnes associées sur LinkedIn
- 1
- Bureaux déclarés
- 1661 Morris Avenue, Ennismore, ON K0L1T0, CA
- Autres noms enregistrés
- Tech Talent International
- Spécialités
- recruitment
- contract staffing
- permanent staffing
- RPO
- background checks
- pre-employment screening
- staffing
- technical recruitment
- telecom recruitment
- ICT recruitment
- and recruitment process outsourcing
- Le profil indique une agence de recrutement
- Oui
Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Ennismore, ON |
| Type d’organisation | Privately Held |
| Fondée en | 2022 |
| Spécialités | recruitmentcontract staffingpermanent staffingRPObackground checkspre-employment screeningstaffingtechnical recruitmenttelecom recruitmentICT recruitment |
| Offres sur Jobsy | 181 |
| Voir la page |
Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.
Role(s) Required: AWS Connect Architect
Location: Remote (Canada/US)
Required Start Date: ASAP
Required End Date: 6 months + renew
Type: Contract
Total Hours Approved Per Role: 40h/week
Rate: Open based on expectations but target rate is $80-100/hr C2C
End Client Location: US/Canada
- Ensure customer success in building and launching Amazon Connect solutions for customers
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
QUALIFICATIONS:
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Prior Contact Center Experience with Genesys development is highly desired
Journal
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