Back of House Supervisor - Chick-fil-A Heartland

Who We Are

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership that seeks to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and a skilled individual.

Position Overview

We are hiring a Full-time Back of House (BOH) Supervisor to join our leadership team. The BOH Supervisor is a hands-on leader who oversees shift execution, guides kitchen operations, supports team development, and helps uphold Chick-fil-A’s standards of quality, food safety, and cleanliness.

This role combines operational responsibility with people leadership. Candidates must be comfortable owning shift outcomes, coaching team members while working alongside them during peak hours, and supporting decision-making in the absence of senior management.

If you are passionate about leadership, food safety, food quality, and growing within a dynamic organization, this role is for you!

What You'll Do

• Take full ownership of kitchen operations during assigned shifts, ensuring speed, consistency, and strict adherence to food safety standards.

• Develop, implement, and maintain a preventative maintenance schedule for all restaurant equipment and facilities.

• Conduct routine inspections of any and all equipment including but not limited to: fryers, pressure fryers, refrigeration units, freezers, HVAC components, ovens, grills, dishwashers, ice machines, exhaust systems, and other kitchen equipment.

• Coordinate service calls, repairs, and equipment inspections with approved vendors and maintenance technicians.

• Maintain accurate maintenance logs, service records, inspection checklists, and equipment repair histories.

• Ensure equipment is cleaned, calibrated, and maintained according to manufacturer recommendations and restaurant procedures.

• Promptly track and report equipment issues, taking appropriate steps to prevent unsafe operation or further damage, and recommend long-term solutions to reduce downtime and repair costs.

• Verify that repaired equipment is functioning correctly before returning it to normal operation.

• Ensure maintenance activities are completed safely and do not compromise food safety or restaurant operations.

• Lead by example while working alongside the team on the kitchen line, actively participating in food preparation and service.

• Clearly communicate and delegate tasks to team leaders and team members to ensure smooth and efficient shift performance and transitions.

• Maintain and enforce high food safety standards throughout all kitchen areas, proactively identifying and resolving any safety or cleanliness issues.

• Provide real-time coaching and constructive feedback to BOH Team Members and Team Leaders.

• Support the onboarding process for new team members and regularly review performance to encourage continuous improvement.

• Ensure team members are held accountable and consistently follow kitchen procedures and protocols.

• Monitor food preparation levels during shifts and implement strategies to minimize food waste.

• Managing day-to-day business activities, shift organization, restaurant, and business needs

• Set and communicate success metric goals (guest satisfaction scores, food waste, etc.)

• Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care and Trust

Work Hours

• Operating Hours: 9:30 am – 11:00 pm, Monday to Saturday

• Closed Sundays

Why Join Chick-fil-A Heartland?

• Flexible Scheduling – We’ll do our best to accommodate personal and family commitments

• Closed Sundays – Enjoy guaranteed time off every Sunday

• Work with the Operator – The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future

• Competitive Pay – With transparent performance-based raise opportunities

• Complimentary Meals – Enjoy a free meal during every shift

• Professional Development – Leadership training, mentorship, and career advancement opportunities

• Scholarships – Apply for up to $25,000/year in education support

Equal Opportunity & Accessibility

Chick-fil-A Heartland is an equal-opportunity employer.

We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process, please don’t hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as needed. Kindly reach out to discuss any accommodations or assistance you may require.

In 1946, S. Truett Cathy, founder and Chairman of Chick-fil-A, Inc., started a single restaurant called “The Dwarf House” in the Atlanta suburb of Hapeville, Georgia. The Chick-fil-A trademark was patented in 1964, and the first Chick-fil-A restaurant was opened inside the Greenbriar Shopping Center in Atlanta, Georgia in 1967 (this was the beginning of the modern-day food court which is found in almost every mall today). Two more locations opened in 1969, and the growth has continued since that time. As a result of Truett’s innovation and personal commitment to both guests and Team Members, Chick-fil-A has grown into one of the largest family-owned and privately held restaurant chains in the United States and is continuing that growth into Canada. Chick-fil-A restaurants serve millions of guests every year, in more than 3,000 locations in the United States, Puerto Rico, Canada and UK. You can find additional information about Chick-fil-A’s corporate history at <www.chick-fil-a.ca>.

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism!

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.