Banking & Financial Services - Delivery Manager

Hiring: Delivery Manager – Banking & Financial Services

Location: Mississauga, Ontario, Canada (Hybrid)

Industry: Banking & Financial Services

Employment Type: Full-Time

About the Role

We are seeking an experienced Delivery Manager to lead end-to-end technology program delivery and client engagements within the Banking & Financial Services industry.

The ideal candidate will have a strong track record of managing complex technology programs, large cross-functional teams, client relationships, delivery governance, and financial performance within an IT services or consulting environment.

Experience working with large banks or financial institutions and managing distributed teams across North America and offshore locations is highly desirable.

Key Responsibilities

• Own end-to-end delivery of technology programs, ensuring alignment with scope, timelines, quality, and financial objectives.
• Build and maintain strong relationships with senior business and technology stakeholders.
• Lead large, cross-functional, geographically distributed teams across multiple workstreams.
• Establish delivery governance, KPIs, operating cadence, status reporting, risk management, and escalation processes.
• Translate client business priorities into effective technology delivery plans.
• Proactively manage risks, dependencies, issues, and delivery challenges.
• Drive continuous improvement in delivery processes, productivity, quality, and client satisfaction.
• Manage program financials, including revenue, margins, budgets, forecasts, resource utilization, and profitability.
• Partner with Account Management, Sales, Architecture, Engineering, and Practice teams to support account growth.
• Oversee resource planning, hiring, team development, performance management, and succession planning.
• Ensure compliance with organizational delivery standards, security requirements, and client governance processes.
• Provide executive-level reporting and communication to internal leadership and client stakeholders.
• Promote the adoption of modern engineering, cloud, data, and AI capabilities in client transformation initiatives.

Required Qualifications

• 10+ years of experience in technology delivery, program management, or consulting, preferably within an IT services organization.
• Strong Banking & Financial Services domain experience, preferably with large banks or financial institutions.
• Proven experience managing complex, multi-year technology programs and large delivery teams.
• Demonstrated experience managing P&L and financial performance, including revenue, margins, budgeting, forecasting, and resource utilization.
• Strong client-facing experience and the ability to engage with senior business and technology stakeholders.
• Expertise in delivery governance, risk management, issue resolution, and executive reporting.
• Good understanding of software development and modern technology delivery practices.
• Experience managing distributed teams across North America and offshore/global delivery locations.
• Excellent communication, stakeholder management, leadership, and problem-solving skills.
• Bachelor's degree in Computer Science, Engineering, Business, or a related discipline. An advanced degree is an advantage.

Preferred Experience

• Experience delivering transformation programs in Digital Banking, Payments, Lending, Wealth Management, Risk, Regulatory Technology, Data & Analytics, Cloud, or AI/ML.
• Experience working in Agile, Scrum, and DevOps environments.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Experience with large-scale modernization and digital transformation initiatives.
• Understanding of regulatory, risk, security, and compliance requirements within financial services.