Specialist Solutions (AI Agent Specialist)

Date: November 11, 2026

Location: Mississauga, ON – Hybrid

Requisition ID: 21352

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: MP4

Shift Work:

Annual Pay Range: For standard 35-hour work week

Step 1: $111,072 to Step 10: $158,704

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse, passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the Business Solutions Division in the Information and Technology Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

• Design and build AI-driven solutions from concept to deployment, while supporting existing solutions to ensure stability, performance, and alignment with evolving business needs.
• Through ongoing application support, enhancements, and modernization, you continuously refine solutions by leveraging new AI technologies, directly improving user experience and driving business transformation.
• Engage with evolving technologies, system improvements, and modernization initiatives, ensuring constant growth and variety in your work.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

• Develop and test integrated computer-based information solutions for business and operations processes for the reliable operation of the power system, operation of the IESO Administered Market, and for other corporate needs of the IESO. Conduct analysis of customer requirements, the production of functional specifications, and the development of a satisfactory information solution (ie, impacting areas of software, hardware, communications and business processes).
• Oversee the evolution of existing information systems and tools related to the market operation, supply, security and settlement services related to the management of the power system and other corporate requirements by conducting/developing/monitoring enhancements to provide additional functionality, improved reliability/maintainability and problem correction.
• Identify opportunities for information solutions that will provide effective and economic benefits for customers. Address the total solution in terms of quality, communications, data sources, software tools, integration with existing functions, user interfaces, algorithms, etc.
• Monitor and oversee assigned projects for the development and expansion of information systems and tools. Provide periodic or limited work assignments, organizing, scheduling and checking the work of others delegated to assist in specific work projects.
• Provide project management support to projects or teams involved in the expansion and improvement of information systems and tools.
• Maintain a close customer relationship and be alert to identify potential improvements to existing systems and to propose new information system requirements.
• Participate in the development of strategic plans and standards.
• Act as a teacher or mentor to associates to advance their learning and facilitate their problem-solving skills within their respective area of expertise.
• Perform other duties as required.

In a typical day, you will

• Partner with business stakeholders, architecture, security, data, QA, and operations teams to translate business needs into production-ready AI capabilities.
• Design, build, and deploy enterprise-scale AI agents and intelligent automation solutions that address complex business challenges.
• Integrate agents with enterprise applications, APIs, and data platforms using secure and reusable patterns.
• Provide post-production support, including incident and ticket resolution, root-cause analysis, and continuous improvement.
• Document solutions, share engineering best practices, and mentor peers on agentic AI development.

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To succeed in this role, you’ll need:

Education:

• Requires a strong academic knowledge of computer science and associated subjects, including a strong theoretical knowledge pertinent to the specialist areas of the technical or business operations of the electricity market and administration processes related to the power system delivery. Requires communication skills, including report or business presentation skills.
• This knowledge is considered to be normally acquired either through the successful completion of a four-year University education in the appropriate field/discipline or by having the equivalent education.
  

Experience:

• Experience with all aspects of project management, solution delivery, and the software development life cycle.
• Experience and ability to abstract business problems and break them down into functional requirements, information requirements, technology requirements and identify affected/supported processes.
• Experience in authoring technical specifications, process procedures and information diagrams.
• Experience in providing project support, technical leadership and system expertise to teams involved in the design and support of change initiatives involving solutions.
• Ability to work on multiple tasks, perform in-depth code reviews and ensure design and coding adhere to security and architectural standards.
• Experience working with SQL and relational databases such as Oracle and SQL Server.
• Experience with Azure AI Foundry, Copilot Studio, Power Platform, Azure OpenAI, or equivalent AI platforms.
• Experience with Retrieval-Augmented Generation (RAG), vector databases, embeddings, semantic search, and knowledge grounding.
• Experience developing reusable frameworks, prompts, connectors, skills, templates, and platform standards.
• Experience with AI frameworks such as LangChain, LangGraph, and Spring AI.
• Exposure to agentic AI, including agents capable of planning and tool use, multi-agent workflows, and human-in-the-loop approval patterns.

A period of eight years, up to and including ten years, is considered necessary to gain this experience. The selected individual may be required to be on-call to support applications 24x7 on a periodic basis.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities—including job rotations to broaden your expertise—we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline: November 25, 2026 at 11:59PM

For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO is moving toward a five-day-per-week in-office work model to foster a highly collaborative culture where employees can build relationships, share expertise, and benefit from mentorship and professional growth opportunities

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

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