Bilingual Auto Claims Adjuster

On behalf of our client, we are seeking a fully bilingual (French/English) Claims Adjuster to manage moderately complex auto and property claims from inception to completion. Holding an active AMF Claims Adjuster Permit, the ideal candidate will deliver exceptional customer service, evaluate loss values, investigate liability, and interpret policy coverages to ensure a fair and consistent claims experience.

Advantages
Competitive Compensation: Base salary paired with an attractive annual performance bonus plan.

Comprehensive Healthcare: Health insurance coverage starting on your very first day.

Flexible Hybrid Model: Enjoy autonomy over your schedule, simply complete 15 office hours per week over 2 to 3 days

Responsibilities
Claims Management & Resolution: Proactively manage moderately complex auto and property claims from inception through completion via phone and written correspondence, delivering a fair, empathetic, and consistent customer service experience.

Policy & Liability Investigation: Interpret policy wordings, determine coverage eligibility, and conduct thorough liability investigations, leveraging internal expertise and external vendor resources appropriately.

Financial Evaluation & Reserving: Quantify total loss values by evaluating input from appraisers, third-party adjusters, contractors, and repair facilities, ensuring accurate and appropriate reserve establishment throughout the claim lifecycle.

Vendor & Stakeholder Coordination: Coordinate third-party vendor services and maintain accurate, up-to-date claim records in full compliance with company standards and claims management system policies.

Compliance & Continuous Improvement: Stay informed on evolving insurance legislation, market trends, and industry best practices while executing additional duties as assigned.

Qualifications
Licensing & Certification (Mandatory): Must possess an active Claims Adjuster Permit issued by the Autorité des marchés financiers (AMF) in claims settlement for Quebec.

Claims Handling Experience: Proven experience independently adjusting auto and commercial claims from initial notification through final resolution.

Language Proficiency: Fully bilingual in French and English, with the capacity to conduct technical investigations, negotiations, and formal correspondence in both languages.

File & Time Management: Strong organizational skills and self-direction to effectively balance member/vendor responsiveness with proactive portfolio management without queue-based oversight.

Analytical & Technical Skills: Demonstrated ability to interpret complex policy wordings, determine liability, evaluate damage estimates, and set accurate financial reserves.

Customer Focus & Negotiation: Strong interpersonal skills rooted in empathy, combined with effective negotiation abilities when coordinating with third-party vendors, repair facilities, and members.

Summary
If you have the skills and experience to excel in this role, we would love to hear from you. Please submit your resume directly to [email protected] or [email protected] with "Bilingual Auto Claims Adjuster" as the subject line.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.