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Publié il y a 9 jours

Bilingual Claims Service Representative-Remote

@ ClaimsPro LP

Toutes ses offres Site Web

Toronto, Ontario

35k–49k $/anTemps plein1+ ans d’expérience
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En bref

ClaimsPro LP is hiring a bilingual Claims Service Representative to work remotely from anywhere in Canada. The role takes policyholder calls to report insurance claims, documents initial loss details, dispatches adjusters or vendors, and works seven-day rotating shifts with mandatory weekends. Pay is $35,200 to $48,900 a year for 37.5 hours a week.

Salaire :

35 200 $–48 900 $ par année

Responsabilités :

  • Take policyholder calls reporting insurance claims
  • Document initial loss details accurately
  • Arrange dispatch of adjusters or vendor partners
  • Answer branch inquiries and route to the right area
  • Maintain service lapse database and report trends

Résumé des exigences :

  • Post-secondary education required
  • Minimum one year customer service or administrative experience
  • Fully bilingual in French and English
  • Strong computer and telephone skills
  • High-speed internet of at least 50 Mbps

Outils et compétences

Computer

Avantages mentionnés

Régime de retraiteMieux-être
Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2026-11-01
Première détection par notre source
2026-11-02
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Heures par semaine37.5
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
Candidatures encouragéesPersonnes handicapées
FormationCollégial (DEC) (exigé)
Avantages mentionnésRégime de retraite, Prime de rendement, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ClaimsPro LP

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Our Mission is to be the most recommended company in all markets we serve.

Description complète de l’entreprise

ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees. In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities. We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management. ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim. Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management Visit www.claimspro.ca in Canada or www.claimspro.us in the United States. ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.

Abonnés LinkedIn
12 539
Personnes associées sur LinkedIn
791
Bureaux déclarés
  • 575 100 Street SW, Suite 101, Edmonton, Alberta T6X 0S8, CA
  • 13545 Barrett Parkway Dr, Suite 350, St Louis, Missouri 63021, US
Autres noms enregistrés
  • ClaimsPro LP
Spécialités
  • Claims Management & Administration
  • Claims Adjusting In All Lines of Business
  • Third Party Administration
  • Claims Management Software
  • Specialty Risk Claims Management
  • Large Loss and Complex Commercial Claims
  • Transportation Caims
  • Marine Claims
  • and Catastrophic Claims
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees. In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management…

ChampValeur
SecteurInsurance
Taille1,001-5,000 employees
Siège socialEdmonton, Alberta
Type d’organisationPrivately Held
Fondée en1986
SpécialitésClaims Management & AdministrationClaims Adjusting In All Lines of BusinessThird Party AdministrationClaims Management SoftwareSpecialty Risk Claims ManagementLarge Loss and Complex Commercial ClaimsTransportation CaimsMarine Claimsand Catastrophic Claims
Offres sur Jobsy26
LinkedInVoir la page
Description

Company:

ClaimsPro LPBilingual Claims Service Representative-RemoteCompensation range: $35,200.00 - $48,900.00 annually

Role Summary

We have existing opportunities to add Bilingual Claims Service Representatives to our team! You will work in a remote based environment anywhere in Canada, providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

What we offer:
• Competitive pay: $35,200.00 - $48,900.00 annually
• In addition, you’ll enjoy:
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#ClaimsPro

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