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Bilingual Customer Care Representative (French & English)

@ Core-Mark International

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Milton, Ontario

Temps plein1+ ans d’expérience
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Core-Mark International is hiring a bilingual Customer Care Representative in Milton, Ontario, for a full-time role resolving routine customer inquiries by phone, in person and by mail. The work includes order processing, account research, billing adjustments and routing inquiries to other departments. Training runs Monday to Friday 8:00AM to 4:30PM, regular hours Monday to Friday 9:30AM to 6:00PM, at $20 to $22 per hour.

Responsabilités :

  • Respond to telephone, written and in-person customer inquiries
  • Process customer shorts, mis-picks and credits
  • Resolve billing and order adjustment requests
  • Enter and retrieve information on the computer terminal
  • Route inquiries to appropriate departments and document contacts

Résumé des exigences :

  • At least one year of call center experience
  • Fluent in French and English
  • Typing speed of 40 WPM with typing test
  • Excellent communication skills
  • Intermediate Microsoft Office skills

Outils et compétences

Microsoft Officecomputer terminal
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-15
Mise à jour du dossier source
2026-11-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Heures par semaine40
Horairejour, soir
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Core-Mark International

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ChampValeur
Offres sur Jobsy4
Description
Job Description

We Deliver the Goods:

  • Growth opportunities performing essential work to support North America’s food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

This role requires fluency in French and English.

Address: 8030 Esquesing Line, Milton, ON L9T 6W3

Work Schedule:

  • Training Hours: Monday through Friday 8:00AM - 4:30PM
  • Regular Hours: Monday through Friday, 9:30AM - 6:00PM

Pay: $20-22 per hour

Position Responsibilities:

  • Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
  • Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
  • Filing and running reports as needed.
  • Processing customer shorts, mis-picks, and credits.
  • Conducting account research and resolving problems.
  • Channeling customer inquiries to appropriate departments and documenting customer contacts.
  • Assuring that appropriate records are maintained, and reports are prepared.
  • Resolving customer requests for adjustments to orders and billing.
  • Entering and retrieving a variety of information using the computer terminal.
  • Assisting customers in the ordering process.
  • Maintaining current knowledge of pricing and product availability.
  • Understanding, interpreting, and explaining company procedures related to products and pricing.
  • Performing other related tasks and duties as assigned.

Skills & Experiences:

  • Excellent communication skills.
  • Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations.
  • Ability to perform detailed data entry work accurately and efficiently within deadlines.
  • Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

#CM-ALL

Required Qualifications

  • Minimum of one year of call center experience is required.
  • Must be able to type 40 WPM (words per minute) - typing test required.
  • Fluent in French and English

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