Customer Care Representative

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Purpose:

The Schulich Executive Education (Schulich ExecEd) is a revenue generating strategic business unit within the Schulich School of Business. The mission is to provide top quality non-degree executive and management education programs. The clients are middle to senior level managers and executives from the public, not-for-profit, and private sectors. As part of the marketing communications function, Schulich ExecEd advertises these programs through direct mail, e-mail, webinars, and participants in our programs are placed on our database for future marketing initiatives. This database needs constant monitoring and maintenance. This position is responsible for maintaining the database to ensure that our marketing communications dollars are hitting our target audience. As well, this position follows up with clients through telephone calls and e-mail communications. The incumbent is required to know the Schulich ExecEd product line to be able to answer questions on all Schulich ExecEd programs and as well, if there arises an opportunity, to sell seminars to new and returning clients. Additional responsibilities include providing customer relationship support, understanding the client base and their needs in order to optimize interactions with them, acting as front line/first point of contact for executives wishing to take Executive Education courses, participating in alumni events, engaging and fostering relationships with returning clients and establishing relationships for potential new clients.

Education:

High School and additional formal training (for example, typing, word processing, data entry and data bases).

Experience:

Two (2) years directly related, hands-on, recent experience working as a front-line customer service representative using customer relationship management software applications such as 'Constant Contact' or 'Sales Force', experience working with the MS Office suite of applications including Outlook, and experience in entering, updating, filtering, and generating data base reports.

Skills:

Demonstrated:

Excellent English, written and spoken.

Sound judgement in terms of customer service and customer relationships.

Initiative and creating problem solving, a 'can-do' attitude.

Strong organizational, time management and multi-tasking skills.

Ability to work independently as well as part of a high performing team.

Tact and diplomacy and ability to interact positively, professionally, cooperatively and courteously with diverse contacts.

Pleasant telephone and in-person manner.

Intermediate skills needed in MS Office suite of applications, in on-line databases and experience with large relational data bases required.

Observing and maintaining confidentiality, accuracy with details.

Excellent attendance and punctuality essential.

Additional Notes:

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 9:00am to 5:00pmSummer: Same

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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.