Publié il y a 16 jours
Bilingual Customer Experience Representative (French/English)
@ Kellow Recruiting
Belleville, Ontario
En bref
Kellow Recruiting is hiring a bilingual (French/English) Customer Experience Representative in Belleville, Ontario, for a global sports and outdoor products company. The role handles B2B order management, account coordination and customer service for specialty retailers and key accounts across North America. Full-time, permanent, office-based, $54,400–$56,600 plus annual bonus.
Salaire :
54 400 $–56 600 $ par année
Responsabilités :
- Manage customer orders, inventory and delivery updates
- Resolve processing issues, shipment delays and delivery blocks
- Work with sales and distribution teams on customer concerns
- Use SAP and other systems for order accuracy
- Prepare reports and recommend process improvements
Résumé des exigences :
- Fluent French and English, written and spoken
- About 1–3 years customer service or order management experience
- Experience supporting business customers, retailers or distributors
- Strong Excel and Outlook skills
- SAP, ERP, EDI or Salesforce experience is an asset
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- 2026-10-26
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | French, English |
| Avantages mentionnés | Régime de retraite, Prime de rendement, Rabais employé, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Kellow Recruiting
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Better Hiring Decisions. Better Business Outcomes.
Description complète de l’entreprise
About Kellow Recruiting Hiring is one of the most important investments an organization will make. At Kellow Recruiting, we're a boutique strategic recruitment and talent advisory firm helping organizations make better hiring decisions across construction, manufacturing, engineering, industrial, and technical markets. Everything we do is guided by The Kellow Approach™, a recruitment methodology built on five principles: • Strategy before recruitment • Positioning before sourcing • Alignment before hiring • Long term partnerships over transactions • Business outcomes over placements Rather than simply filling vacancies, we partner with organizations to understand the business, define the right candidate archetype, position opportunities effectively, and identify exceptional people who deliver long term value. The result is a recruitment process that consistently delivers 97% one year retention, 40 to 60% faster hiring, and measurable long term return on investment for our clients. Who We Partner With: Executive Leadership | Vice Presidents | Directors | Managers | Engineers | Technical Specialists | Operations | Skilled Trades Industry Expertise: Construction & Infrastructure | Manufacturing & Industrial | Engineering & Technical | Energy & Utilities | HVAC & Mechanical | Automation & Advanced Manufacturing | Supply Chain, Logistics & Operations | Skilled Trades & Field Services Geographic Focus: Durham Region | Greater Toronto Area | Ontario | Western Canada Website: www.kellowrecruiting.com Email: [email protected] Phone: (905) 809-2183
- Abonnés LinkedIn
- 1 348
- Personnes associées sur LinkedIn
- 1
- Bureaux déclarés
- Bowmanville , Ontario , CA
- Autres noms enregistrés
- Kellow Recruiting
- Spécialités
- recruiting
- Le profil indique une agence de recrutement
- Oui
About Kellow Recruiting Hiring is one of the most important investments an organization will make. At Kellow Recruiting, we're a boutique strategic recruitment and talent advisory firm helping organizations make better hiring decisions across construction, manufacturing, engineering, industrial, and technical markets. Everything we do is guided by The Kellow Approach™, a recruitment methodology built on five…
| Champ | Valeur |
|---|---|
| Secteur | Staffing and Recruiting |
| Taille | 2-10 employees |
| Siège social | Bowmanville , Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 2025 |
| Spécialités | recruiting |
| Offres sur Jobsy | 6 |
| Voir la page |
Bilingual Customer Experience Representative (French/English)
B2B Customer Service | Key Accounts | Order Management
Location: Belleville, Ontario — Relocation Opportunity for Ottawa Candidates
Permanent | Full-Time | Office-Based
Salary: $54,400–$56,600 + Annual Bonus + Benefits + Additional Perks
AN EXCITING CAREER OPPORTUNITY IN THE WORLD OF SPORTS
Kellow Recruiting is partnering with a rapidly growing global sports and outdoor products company to recruit a Bilingual Customer Experience Representative for its Belleville, Ontario operation.
This is an opportunity to build a career with an internationally recognized organization whose premium products are enjoyed by athletes, outdoor enthusiasts and active individuals around the world.
With operations in more than 40 countries, a portfolio of leading sports brands and a strong commitment to employee development, the company offers the stability of a global organization with opportunities to grow.
Currently living in Ottawa or the surrounding region? If you're open to relocating to Belleville, this could be an excellent opportunity to enjoy a different pace of life while continuing to build your career with a global company.
MORE THAN A CUSTOMER SERVICE POSITION
This is not a traditional call centre role. You'll work with specialty retailers, key accounts and internal sales teams across North America, helping ensure orders are processed accurately, inventory is available and products reach customers on time.
You'll become a trusted point of contact for business customers, solving problems, managing priorities and strengthening relationships. The role combines customer service, account coordination, order management and supply chain support in a fast-paced, collaborative environment.
WHAT YOU WILL DO
- Support French and English-speaking specialty retailers and key accounts across North America.
- Manage customer orders, inventory availability, substitutions and delivery updates.
- Monitor order status and resolve processing issues, shipment delays and delivery blocks.
- Work closely with sales, distribution and internal teams to resolve customer concerns.
- Use SAP and other systems to maintain order accuracy and monitor service performance.
- Prepare reports, identify recurring issues and recommend process improvements.
- Build lasting customer relationships through responsive, professional service.
WHAT YOU BRING
- Fluency in French and English, both written and spoken, is essential.
- Approximately 1–3 years of customer service, account coordination or order management experience.
- Strong communication, organizational and problem-solving skills.
- Experience supporting business customers, retailers, distributors or sales teams.
- Strong Microsoft Office skills, particularly Excel and Outlook.
- Ability to manage competing priorities and work independently.
- SAP, ERP, EDI or Salesforce experience is an asset.
- Interest in sports, outdoor recreation or consumer products is an advantage.
Don't have direct sporting goods experience? That's okay. We're equally interested in candidates from manufacturing, distribution, retail supply chains and other B2B environments who understand customer relationships and order management.
YOUR TOTAL REWARDS
Compensation
$54,400–$56,600 annual salary, annual bonus opportunity and merit increases
Benefits
Company pension, medical, dental and vision coverage, life and disability insurance
Sports & Lifestyle Perks
Employee discounts on premium sporting goods, product purchase allowances and recreation benefits
Career Growth
Internal development and advancement opportunities within a global organization
WHY CONSIDER BELLEVILLE?
Belleville offers a welcoming community on the Bay of Quinte, with access to outdoor recreation, waterfront activities and a more relaxed lifestyle.
For someone looking to make a lifestyle change without sacrificing career opportunity, this could be a compelling combination.
Please note: This is a permanent position based in Belleville, Ontario. Applicants from Ottawa and surrounding communities must be willing to relocate. Relocation assistance has not been confirmed.
READY FOR YOUR NEXT OPPORTUNITY?
If you're a bilingual professional who enjoys helping customers, solving problems and working with a team that takes pride in delivering exceptional service, we'd love to hear from you.
Apply through Kellow Recruiting for a confidential discussion.
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