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Bilingual Customer Service Representative

@ Aplin

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Edmonton, Alberta

Temps plein2+ ans d’expérience
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En bref

Aplin is hiring a bilingual Customer Service Representative for a Canadian e-commerce company in downtown Edmonton, working fully in office. The role handles customer contact in French and English by phone, email and live chat, covering products, orders, deliveries, returns and warranties. Fluency in both languages and at least 2 years of customer service experience are required.

Responsabilités :

  • Answer customer questions by phone, email and live chat in French and English
  • Investigate and resolve orders, deliveries, returns and warranty issues
  • Coordinate with warehouses and delivery partners
  • Document customer interactions in internal systems

Résumé des exigences :

  • Fluency in French and English, verbal and written
  • At least 2 years of customer service experience
  • Strong problem-solving and active listening skills
  • Ability to multitask in a busy environment

Outils et compétences

BilingualismCustomer serviceProduct knowledgeCustomer experienceCommunication skillsProblem solvingActive listeningMultitask
Source et dates

Site carrière / système de candidatures · careerpage

Date publiée par l’employeur
2026-11-10
Première détection par notre source
2026-10-16
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Offres sur Jobsy860
Description

To Apply for this Job Click Here

Fluent in French and English? Love helping people and finding solutions? We’d love to hear from you!

Aplin is hiring a Bilingual Customer Service Representative to join a growing, innovative Canadian company in Edmonton (fully in office downtown).

Our client is a successful Canadian e-commerce company with award-winning products and a rapidly growing customer base across North America. They offer a collaborative, people-first environment where great customer service is recognized, employees are encouraged to share ideas, and your contributions truly matter.

If you’re someone who enjoys problem-solving, takes pride in helping others, and wants to be part of a friendly, supportive team, this could be a great fit!

What You’ll Do

  • Be a friendly, helpful point of contact for customers in both French and English through phone, email, and live chat.
  • Answer questions about products, orders, deliveries, returns, exchanges, and warranties.
  • Take ownership of customer concerns, investigating issues and following through until they’re resolved.
  • Provide thoughtful, personalized solutions that leave customers feeling heard and supported.
  • Work closely with internal teams, warehouses, and delivery partners to resolve customer issues.
  • Build strong product knowledge to confidently answer questions and make helpful recommendations.
  • Keep accurate customer records and document interactions using internal systems.
  • Handle challenging conversations with patience, empathy, and professionalism.
  • Contribute ideas to improve the customer experience and make processes more efficient.

What We’re Looking For

  • Fluency in both French and English is required, including strong verbal and written communication skills.
  • At least 2 years of customer service experience, ideally in a call centre or high-volume customer support environment.
  • Strong problem-solving skills and the confidence to handle challenging situations.
  • Excellent communication and active listening skills.
  • Ability to multitask and stay organized in a busy environment.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

To Apply for this Job Click Here

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