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Technical Support Representative

@ Kelly Services

Toutes ses offres Site Web

London, Ontario

21,50 $/hTemps plein1+ ans d’expérience
Postuler
SIGNAUX

Salaire :

21,50 $ de l’heure

Responsabilités :

  • Respond to incoming calls and emails from colleagues seeking technical support. Troubleshoot issues and create accurate, detailed tickets. Escalate issues to…

Résumé des exigences :

  • Candidates must be available to work all shift types , including evenings, weekends, and overnight shifts.
  • Build knowledge of business applications, tools, and support procedures.
  • High school diploma.
  • Approximately one year of related experience; a technical support or technical call centre background is an asset.
  • Strong customer service, communication, and problem-solving skills.
  • Above-average computer and navigation skills.

Outils et compétences

Technical supportAnswer incoming callsTroubleshootBusiness knowledgeCustomer serviceCommunication skillsProblem solvingMicrosoft 365Microsoft WordMicrosoft ExcelMicrosoft OneNoteMicrosoft PowerPointWork independently
Source et dates

Site carrière / système de candidatures · careerpage

Date publiée par l’employeur
2026-11-10
Première détection par notre source
2026-11-10
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler
ChampValeur
Offres sur Jobsy108
Description

Technical Support Representative

Location: 100% onsite, London ON
Contract: 2 years
Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks
Pay: $21.50/hour for day shifts, plus shift premiums

The opportunity

We’re looking for a tech-savvy, customer-focused Technical Support Representative to provide first-level technical support to colleagues. You’ll respond to questions and technical issues, document cases accurately, and work with other support teams to help restore service quickly.

This role is fully onsite in London. Candidates must be available to work all shift types, including evenings, weekends, and overnight shifts.

What you’ll do

  • Respond to incoming calls and emails from colleagues seeking technical support.
  • Troubleshoot issues and create accurate, detailed tickets.
  • Escalate issues to the appropriate support groups and follow up until they’re resolved.
  • Identify outages or issues that could affect multiple users and escalate them promptly.
  • Keep colleagues informed with timely updates.
  • Follow established procedures and contribute ideas to improve support processes.
  • Build knowledge of business applications, tools, and support procedures.

What you bring

  • High school diploma.
  • Approximately one year of related experience; a technical support or technical call centre background is an asset.
  • Strong customer service, communication, and problem-solving skills.
  • Above-average computer and navigation skills.
  • Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
  • Basic understanding of PC hardware and components.
  • Typing speed of at least 35 words per minute.
  • Ability to work independently and collaborate effectively with colleagues and other teams.
  • Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.

Nice to have: Experience with ticketing systems, a technical degree, or relevant IT certifications.

10478400

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