Publié il y a 28 jours
Bilingual(French/English) Client Service Representative - Kitchener, ON. - Hybrid
@ Demant Group
Kitchener, Ontario
En bref
Demant Group is hiring a bilingual English and French customer service representative in Kitchener, Ontario, on a hybrid schedule. The role handles high volumes of customer calls and emails, order management in Navision, and warranty and repair support. The posting requires a high school diploma and strong communication in both languages, and offers competitive salary, medical benefits, paid vacation and RRSP matching.
Responsabilités :
- Respond to high volume of customer calls and emails
- Process and track orders accurately in Navision
- Coordinate with operations, audiology, finance and distribution
- Maintain accurate records and prepare reports
Résumé des exigences :
- High school diploma or equivalent required
- Excellent verbal and written English and French
- Post-secondary diploma in sales, customer service or business preferred
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-10-14
- Première détection par notre source
- 2026-10-15
- Mise à jour du dossier source
- 2026-10-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
| Domaines d’études | sales, customer service, marketing, office administration, business administration |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Demant Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
500 million people worldwide suffer from hearing loss, and it is therefore the third most common health problem. It is Audika’s vision to help more people hear better, and we have made it our purpose to deliver life-changing hearing care. We believe that hearing loss leads to a decreased quality of life. Therefore, we are not only in the business of hearing aids, but we're also in the business of changing lives. These ambitions are what the hearing care experts at Audika work for every day. Audika Group is the hearing care division of Demant and has its headquarters in Denmark. We are one of world’s leading hearing care retailers, with more than 2,500 clinics across 24 markets. Audika is a global company with strong brands such as: HearingLife, Hidden Hearing, and Acustica Medica.
- Abonnés LinkedIn
- 1 805
- Personnes associées sur LinkedIn
- 1 825
- Bureaux déclarés
- Kongebakken 9, Smørum, Hovedstaden 2765, DK
- 231, Rue des Cabœufs, Gennevilliers, Île-de-France 92230, FR
- Thonissenlaan 9, Hasselt, Flandern 3500, BE
- Avenida Venezuela 27, Rio de Janeiro, 20081-311, BR
- 1 St Clair Ave W, Toronto, Ontario M4V, CA
- 12 Plateia Omonoias, Athen, Attika 105 64, GR
- Dublin, IE
- Lublin, PL
- Rua Victor Câmara, Caxias, Lissabon 2770, PT
- Milan, IT
- Tanjung Tokong, Penang, MY
- Waardenburg, NL
- Sydney, AU
- Carretera de Fuencarral a Alcobendas, Madrid, Madrid Kommune, ES
- Löfströms allé 5, Sundbyberg, Stockholms Len, SE
- In der Luberzen, Urdorf, Zürich 8902, CH
- Istanbul, TR
- Maidstone, GB
- Cottontail Ln, Somerset, New Jersey 08873, US
- Ramat Gan, IL
- Catégories d’activité
- Health Care
- Medical Device
- Medical
- Autres noms enregistrés
- Demant Group
- Spécialités
- Audiology
- Hearing aids
- Hearing care
- and Hearing test
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
500 million people worldwide suffer from hearing loss, and it is therefore the third most common health problem. It is Audika’s vision to help more people hear better, and we have made it our purpose to deliver life-changing hearing care. We believe that hearing loss leads to a decreased quality of life. Therefore, we are not only in the business of hearing aids, but we're also in the business of changing lives…
| Champ | Valeur |
|---|---|
| Secteur | Medical Equipment Manufacturing |
| Taille | 5,001-10,000 employees |
| Siège social | Smørum, Hovedstaden |
| Type d’organisation | Privately Held |
| Spécialités | AudiologyHearing aidsHearing careand Hearing test |
| Offres sur Jobsy | 34 |
| Voir la page |
Demant Canada
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss
connect and communicate with the world around them. For more than a century, the Demant Group has played a vital
part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect,
from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active
and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant
part of the Group.
The successful candidate will provide a high level of customer service support in both English and French to ensure customer satisfaction. This role requires strong communication skills to effectively assist customers with inquiries, orders, and service-related needs. This is a hybrid position with an office location in Kitchener, Ontario.
How you will Make an Impact:
Customer Support
- Respond to a high volume of customer inquiries via phone and email
- Assist with order placement, status updates, rush requests, warranties, and repairs
- Provide basic product and technical support
- Resolve customer issues and complaints in a timely and professional manner
- Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers
Order Management
- Process and track orders accurately using Navision
- Coordinate with Operations, Audiology, Finance, and Distribution teams
- Ensure all customer requirements are met through proper follow-up
- Provide backorder updates and production status to customers
Team Collaboration & Support
- Build strong relationships with customers and internal teams
- Support team initiatives such as call monitoring, concierge programs, and quality checks
- Mentor and assist newer team members when needed
- Participate in product launches and customer events when needed
Administrative & Quality Tasks
- Maintain accurate records and documentation
- Prepare necessary paperwork and reports
- Ensure adherence to internal processes and quality standards
- Contribute to continuous improvement initiatives and special projects
What You Will Need:
To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers in both English and French as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Related Experience:
A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
Excellent verbal and written communication skills in both English and French to interact with customers.
What We Offer:
- Competitive salary
- Excellent medical benefits; including dental, vision and health, Employee Assistance Program
- Paid vacation
- Dynamic work atmosphere
- RRSP Matching
Accommodation
Demant is committed to building an inclusive environment and will provide accommodations in accordance with
the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any
accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
#LI-Hybrid
#LI-PM2
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.