Bilingual Operations Officer - 58440

We are seeking a detail-oriented, highly organized Bilingual Operations Officer III to join a dynamic, 15-person back-office team supporting high-volume business operations. In this role, you will be primarily responsible for day-to-day credit-related processing, data entry, and operational support. This is an exceptional opportunity to gain deep insights into small business credit, lead small-scale projects, and build a rewarding career within the financial services sector.

Job Type: 1-Year Contract (Possibility of Extension & Permanent Conversion)
Location: Montreal, QC (Hybrid – 4 days onsite at Rue du Mile End)
Shift/Schedule: Rotational shifts between 7:00 AM – 6:00 PM (Flexibility required)
Work Model: Hybrid (Must attend 5 days/week onsite for the first 3 months during initial training)
Pay Rate: $33.42

Advantages
Career Growth: Hands-on exposure to small business credit processing with potential pathways to lead small teams and projects.
Long-Term Potential: Opportunity for contract extension or conversion to a permanent role based on performance and business needs.
Balanced Workflow: 90% back-office processing and data entry, with only 10% phone interaction with internal partners and external solicitors.
Modern Office: Hybrid setup based in a vibrant Montreal location (Mile End area).

Responsibilities
Manage daily processing volumes while consistently meeting strict Service Level Agreements (SLAs).
Execute accurate data entry, quality control, and administrative tasks in internal systems.
Apply sound judgment to identify and escalate operational or compliance issues appropriately.
Adhere strictly to company policies, risk controls, and regulatory procedures (handling sensitive customer data with high security).
Maintain clear and professional communication with internal business partners and external solicitors.
Participate in brief daily team meetings (15–30 minutes) and collaborate effectively with team members.

Qualifications
Must-Have Qualifications
Language Proficiency: Fully bilingual in French and English (written and verbal).
Experience: 3 to 5 years of professional back-office, administrative, or data entry experience.
Education: Post-secondary diploma or degree.
Technical Skills: Strong data entry skills, basic computer literacy, and proficiency in MS Office (Word, Excel, Outlook).
Soft Skills: Exceptional attention to detail, reliability, strong judgment, and time management skills.
Preferred (Nice-to-Have) Skills
Previous experience within the banking, credit, or financial services sector.
Familiarity with credit processing workflows and small business operations.

Summary
If you are interested in the bilingual operations officer role please apply online today! This role requires a bilingual (French English) speaker because people in this role will need to collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.