Bilingual Operations Officer - 58945

We are seeking a detail-oriented and collaborative Bilingual Operations Officer I to join our back-office operations team in Montreal. In this role, you will perform specialized processing activities and manage highly confidential Requests for Information (RFI), primarily supporting government-based inquiries such as Revenue Quebec. Operating in a high-compliance, SLA-driven environment, you will validate, capture, and process sensitive data while maintaining accuracy and service quality standards.
Job Title: Operations Officer I – Bilingual (English/French)
Location: Montreal, Quebec (Hybrid: 4 days on-site in Mile End / 1 Friday WFH per week)
Position Type: 12-Month Contract (Full-Time)
Schedule: Monday to Friday (8:00 AM – 4:00 PM or 8:30 AM – 4:30 PM; Overtime required as needed)

Advantages
Leading Financial Institution: Gain valuable experience with a premier employer in the Canadian financial sector.
Supportive Culture: Work within a highly collaborative, friendly, and team-oriented office environment.
Comprehensive Onboarding: Benefit from a structured 2-week training program to ensure your success.
Hybrid Flexibility: Enjoy the stability of an on-site team environment with the flexibility of working from home every Friday.

Responsibilities
Request Management: Receive, review, and prioritize incoming requests for information (RFI) submitted via paper forms, email, or digital software.
Data Processing & Validation: Accurately capture and input required details into operational systems to generate formal documentation and closing communications.
Compliance & Confidentiality: Strictly adhere to internal policies, industry regulations, Anti-Money Laundering frameworks, and privacy guidelines while handling sensitive customer and government records.
SLA Execution: Manage individual workload to consistently meet established Service Level Agreements (SLAs) for productivity, response time, and accuracy.
Stakeholder Interaction: Communicate professionally with internal partners and external entities (including tax authorities and government agencies) to resolve inquiries and clarify processing details.
Operational Quality: Identify opportunities for process improvement, validate adjustments within authorized limits, and escalate non-standard or high-risk activities as appropriate.

Qualifications
Language Proficiency: Fully bilingual in English and French (fluent written and verbal communication skills).
Industry Experience: 1 to 2 years of administrative experience within the banking, financial services, or trade processing industry.
SLA Environment: Proven experience working in a fast-paced, high-volume, SLA-driven operational setting.
Technical Skills: Proficiency in Microsoft 365 applications, with strong working knowledge of Word, Outlook, and Excel.
Education: Post-secondary education required.
Asset Skills: 1 year of experience handling government-based requests, regulatory/compliance activities, or knowledge of Money Market/Foreign Exchange cash products or platforms (e.g., Global, WSS) is a strong plus.
Candidate Profile & Key Competencies
Critical Thinking & Problem Solving: Sound analytical capabilities to navigate complex requests and investigate discrepancies.
Attention to Detail: High precision and rigor when handling confidential data and generating official correspondence.
Collaboration & Communication: Strong interpersonal skills to work effectively within a helpful 17-member team and interact with external partners.
Adaptability: Self-motivated and goal-oriented with the ability to adjust seamlessly to changing operational procedures and strict deadlines.

Summary
If you are interested in the Bilingual Operations Officer position please apply online today.
This role requires a Bilingual candidate because the talent will collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.