Bilingual Operations Officer - 58636

We are seeking a detail-oriented, fully bilingual Operations Officer II to join a supportive, high-performing team within a leading financial institution. In this 100% back-office role, you will perform specialized transactional and operational support, primarily focusing on managing estate accounts (freezing and messaging accounts for deceased customers). You will ensure high accuracy, maintain compliance, and deliver consistent quality while adhering to strict Service Level Agreements (SLAs).

Position: Operations Officer II – Bilingual (English/French)
Location: Montreal, QC (Hybrid: 3 days in-office, 2 days remote)
Position Type: 12-Month Contract (Potential for extension or permanent conversion)
Schedule: Full-time (37.5 hours/week, 8-hour rotating shifts between 8:00 AM – 8:00 PM, Monday to Friday)
Pay Rate: $29.39

Advantages
Competitive Compensation
Hybrid Flexibility: Enjoy a balanced 3 days in-office / 2 days work-from-home setup.
Growth Potential: Opportunity for contract extension or conversion to a permanent role.
Great Environment: Work alongside a collaborative 11-person team with comprehensive 3–4 weeks of initial training.
Reputable Employer: Gain valuable operational experience with a top-tier financial organization.

Responsibilities
Execute specialized back-office transactions accurately and on time in accordance with established guidelines, policies, and formal SLAs.
Manage day-to-day estate account actions, including account freezes and processing customer notifications.
Identify, investigate, and escalate non-standard, high-risk, or complex operational issues to appropriate internal/external partners to ensure swift resolution.
Manage and prioritize daily workload to maintain service delivery standards and productivity goals.
Ensure strict compliance with enterprise frameworks, internal/industry regulations, procedures, and the Bank Code of Conduct (including Anti-Money Laundering and confidentiality guidelines).
Participate in short daily team huddles (15–20 minutes) and collaborate on continuous process improvement initiatives.

Qualifications
Language Skills: Fully bilingual in English and French (written and spoken) is required.
Experience: 2–4 years of experience within the banking or financial services industry.
Technical Skills: Strong proficiency in Microsoft 365 (Outlook, Word, and Excel).
Education: Post-secondary degree or diploma.
Operational Skills: Exceptional time management, organizational abilities, and a strong track record of meeting strict operational SLAs.
Nice-to-Have: Knowledge of Know Your Customer (KYC) checks, estate processing, or previous experience in a call center/financial environment is an asset.

Summary
If you are interested in the bilingual operations officer position please apply online today!
This role requires a bilingual candidate because they will collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.