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Bilingual Service Coordinator - Contract

@ Manpower

Toutes ses offres Site Web

Canada

1+ ans d’expérience
Postuler
SIGNAUX

En bref

Manpower is hiring a bilingual French/English Service Coordinator on a contract basis to deliver first-call resolution for customer calls, chats, emails and tickets, escalating non-standard issues correctly. The work is fast-paced and follows SOPs, with a flexible shift schedule and the ability to work remotely as needed.

Responsabilités :

  • Handle service calls, emails and tickets promptly and professionally
  • Resolve standard issues on first contact following SOPs
  • Escalate non-standard situations to the correct team
  • Meet workload targets while maintaining quality
  • Maintain SOPs and monthly quality metrics

Résumé des exigences :

  • Bilingual French and English required
  • 1-2 years in a fast-paced service or operations role
  • High school diploma or equivalent
  • Strong critical thinking and escalation handling
  • Basic Microsoft Office skills
  • Flexible shift schedule and remote availability

Outils et compétences

ServiceNow
Source et dates

Site carrière / système de candidatures · taleo

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Manpower

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done each time, every time.

Abonnés LinkedIn
1 677 042
Personnes associées sur LinkedIn
28 994
Bureaux déclarés
  • 100 Manpower Place, Milwaukee, WI 53212, US
  • 6166 Shallowford Rd, Chattanooga, TN 37421, US
  • 7094 Miratech Dr, San Diego, CA 92121, US
  • 1349 W Chandler Blvd, Chandler, AZ 85224, US
  • 1891 Santa Barbara Dr, Lancaster, PA 17601, US
  • 6615 S Eastern Ave, Las Vegas, NV 89119, US
Autres noms enregistrés
  • Manpower
Spécialités
  • Interim Recruitment
  • Permanent Recruitment
  • Workforce Management
  • Contingent Recruitment
  • Workforce Trends
  • Hiring
  • Employment
  • Staffing
  • Recruiting
  • and Career Guidance
Le profil indique une agence de recrutement
Oui
Toutes ses offres Site Web

Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done…

ChampValeur
SecteurStaffing and Recruiting
Taille10,001+ employees
Siège socialMilwaukee, WI
Type d’organisationPublic Company
Fondée en1948
SpécialitésInterim RecruitmentPermanent RecruitmentWorkforce ManagementContingent RecruitmentWorkforce TrendsHiringEmploymentStaffingRecruitingand Career Guidance
Offres sur Jobsy588
LinkedInVoir la page
Description

The Service Coordinator is responsible for providing timely, customer-focused support to our internal and/or external customers. This role involves providing first call resolution on standard service issues and appropriately identifying the correct escalation team for non-standard or escalated situations. The ideal candidate will balance quality and service, operate within established SOPs, and enjoy working in a fast-paced service environment.

Making an Impact
• Handle all service calls, emails, and/or tickets in a prompt, professional manner.
• Provide exceptional customer service by listening effectively, displaying empathy, identifying the root cause of a situation, and taking appropriate resolution action to ensure customer satisfaction.
• Effectively follow documented best practices and SOPs to consistently resolve issues with high quality.
• Efficiently manage target workload (i.e., calls or tickets per day) while maintaining high quality levels.
• Identify chronic customer problems and share insights with leader
• Ensure timely completion of monthly assigned Quality Metrics (QMs) and bi-weekly call calibrations.
• Review, update, and maintain pertinent Standard Operating Procedures (SOPs) as needed.

Your Typical Day and Other Key Details
• 90%+ front line service delivery (i.e. calls, chats, portal, email resolution)
• Other: Ongoing training, projects as assigned by leader

Required
• Must be Bilingual French/ English
• 1-2 years in a fast-paced service or operations role
• High school diploma or equivalent
• Proven experience in a customer service or coordination role.
• Strong critical thinking, problem-solving skills and the ability to handle escalated issues effectively.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work remote as needed
• Ability to multi-task (navigate between various scenarios or tools)
• Basic Computer Skills (Microsoft Tools)
• Work shift schedule flexibility

Nice to Have
• Prior experience in ServiceNow or similar ticketing systems
• Previous experience within a staffing organization
• Strong typing skills

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.

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