Bilingual Support Officer

Requisition ID: 271782

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

Contributes to the overall success of the Servicing - Support Desk in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? - In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Answering general procedural queries from branches and solicitors/notaries as they pertain to Retail Mortgage and Auto Lending Operations processes and answering deal specific queries.
• Conducting investigations to resolve exception situations and provide assistance as required with customer/branch complaints.
• Acquiring and maintaining good knowledge of department functions/processes and systems used, including related retail products and services.
• Taking ownership for self-learning and personal development planning.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations in accordance with Scotiabank Values, Code of Conduct and Global Sales Principles.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Provides support for more than 900 branches in the domestic/Canadian branch network.
• Receives over 100,000 support calls per year from branches, lawyers and third parties on servicing-related functions.
• Receives over 5,000 support emails per year from branches on servicing-related functions.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• High School diploma and a minimum of 2 years of office work related experience.
• Basic computer skills, including Microsoft Office products.
• Experience providing product and process support over the phone and/or through email.
• Knowledge of the mortgage industry and products, or relevant experience.
• Bilingual French and English
• Work in a standard office-based environment.
• Requires very close attention reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention.
• Can experience significant fluctuations in work volumes or unexpected events which may require overtime.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.