Bilingual Travel Advisor

Must be located in Ontario Canada

Position Title: Bilingual Travel Advisor (French)
Location: Remote – Ontario, Canada
Position Type: Permanent, Full-Time

This is a newly created permanent position

Description:

100% Remote in Ontario | Permanent Full-Time | $24.00–$26.00 CAD per hour + Performance Incentives

Love travel? Fluent in English and French? Looking for a permanent remote opportunity without the pressure of sales? We'd love to hear from you!

Aspire Lifestyles is seeking experienced bilingual travel professionals to join our team as Remote Bilingual Travel Advisors.

This is an opportunity to put your travel knowledge and customer service expertise to work while supporting premium customers with domestic and international travel arrangements.

From managing complex itineraries and flight changes to assisting with unexpected travel disruptions, you'll play an important role in delivering exceptional service to customers who value personalized support.

Why Consider This Opportunity?

• 100% Work from Home: Work remotely from anywhere in Ontario.
• Competitive Compensation: Earn $24.00–$26.00 CAD per hour, plus performance incentives.
• No Sales Pressure: No outbound sales, cold calling, or commission-based selling.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• RRSP Matching: Invest in your future with our company matching program.
• Fixed Schedules: Full-time, 40 hours per week.
• Paid Time Off: Vacation and personal time.
• Career Stability: Permanent, full-time employment with annual performance and compensation reviews.
• Paid Training: Get the support you need to learn our systems and processes.

What You'll Be Doing

• Assist customers with domestic and international travel requests.
• Research, book, modify, and manage travel arrangements.
• Use Sabre and other GDS tools to research and coordinate travel solutions.
• Assist with flight changes, cancellations, disruptions, and complex itineraries.
• Respond to customer inquiries involving travel arrangements and loyalty programs.
• Enhance customer travel experiences by supporting requests for dining reservations, entertainment, and other lifestyle services.
• Support customers through phone, email, and chat.
• Navigate multiple systems while delivering personalized, high-quality service.
• Document customer interactions accurately while meeting quality and productivity standards.

What We're Looking For

• Minimum 2 years of professional travel industry experience.
• Fluency in English and French, both verbally and in writing.
• Valid TICO certification is required.
• Experience using a Global Distribution System (GDS) is required.
• Sabre, Amadeus, or Galileo experience is an asset.
• Experience in the travel industry, including airline reservations, corporate travel support, online travel booking platforms, or travel coordination.
• Minimum 2 years of interactive customer service experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage complex travel requests in a fast-paced environment.
• Comfortable working independently in a remote environment.

Language Assets

We'd love to hear from candidates who also speak:

• Mandarin
• Cantonese

Work Qualifications Required:

• Valid TICO certificate (required)
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Must possess relevant Travel Industry Certification in accordance with local requirements
• Hospitality, travel, or loyalty program experience is highly valued
• Minimum of 2 years of travel, airline, or hospitality experience
• Minimum of 2 years of interactive customer service experience
• Call center (1+ year) or high-volume service experience preferred
• Personal global travel experience is an asset

Language Requirements:

We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
- French
- Cantonese

Please note: Language placement may vary depending on the client program supported.

Work Requirements:

• Must reside in Ontario.
• This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.
• This remote position requires a private workspace suitable for handling confidential client information and reliable internet connectivity meeting company technical standards. The role involves extended computer and telephone-based work, with reasonable accommodations available in accordance with applicable law.
• A reliable hardwired internet connection is required, with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN. Wi-Fi and satellite internet connections are not approved for this position.
• Ability to successfully complete a background check.
• High school diploma or equivalent.

Ready for a New Travel Opportunity?

If you have travel industry experience, are fluent in English and French, and enjoy helping people, we'd love to meet you!

Join Aspire Lifestyles and bring your travel expertise to an opportunity where exceptional service meets extraordinary experiences.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.