Bilingual travel agent- Remote

We’re looking for a Bilingual Travel Agent to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.

If you are a bilingual professional with 3+ years of experience within the travel industry, please send your resume to [email protected] today!

What We Offer
Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)

Schedule: 40 hours/week, rotating monthly shifts
Monday–Friday: 7 AM – 6 PM EST
Saturday: 9 AM – 5 PM EST (2x/ month)

Location: 100% remote (anywhere in Canada)

Employment Type: Full-time contract, with the possibility of permanency after probation

Advantages
-100% Remote– Work from the comfort of your home, no commute needed
-Full time opportunity- Monday- Friday: 9:00 am-7:00 pm EST
-Schedule: 40 hours/week, rotating monthly shifts including every two Saturdays/ month (9:00 am-5:00 pm EST)
-Contract opportunity with potential for permanency after probation
-2 weeks of paid training, followed by 2-4 weeks of nesting
-Provided work equipment after successfully completed the first week
-Upon permanency- salary revision after 3 months, bonus opportunities, pension plan, paid care and vacation days

Responsibilities
- Handle incoming omnichannel client interactions, build rapport, understand travel needs, and advise on destinations within budget.
- Provide relevant travel documentation, restrictions, guidelines, and safety tips in a clear, timely manner.
- Organize and book tickets, accommodations, insurance, ground transportation, rental cars, and tours.
- Advise on and facilitate leisure, group, and multi-destination travel bookings.
- Securely handle client data in compliance with privacy guidelines and policies.
- Collaborate with the travel team to deliver exceptional service and enhance program knowledge.
- Follow standard travel procedures and policies.
- Cross-sell products and services where applicable.
- Maintain quality assurance scores, KPI requirements, and schedule adherence.

Qualifications
-3+ years’ experience in the travel industry (retail or leisure focus)
-1+ year of customer service in a high-touch environment
-Proficiency in Amadeus (GDS) is required
-Certifications: TICO (mandatory) & OPC ( if based in Quebec)
-Bilingual: Fluent in English and French, both written and spoken
-Strong communication and multitasking skills
-Ability to work independently and manage priorities

Technical Requirements: A stable wired internet connection (WiFi not recommended)

**Must have access to their own computer for the first week

Summary
This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.

Apply online at www.randstad.ca or send your resume directly to [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.