Business System Analyst

Location: Gatineau, Quebec (4 days per week on-site)

Employment Type: 1-year Term

Compensation: $80,000–$90,000 annually, depending on experience

About the Opportunity

LeverageTek is seeking a Business Systems Analyst for a permanent, full-time position with our NCR -based customer. In this role, you'll be the main point of contact for business users who need help with enterprise applications. You'll resolve issues, manage access and configurations, and support the systems the organization depends on every day.

The successful candidate will work on-site 4 days per week at the customer's headquarters in Gatineau, Quebec.

Key Qualifications

• Approximately 3–5 years of experience in Business Systems Analysis, Enterprise Application Support, Systems Administration, or a related IT discipline
• Hands-on experience administering, configuring, and supporting enterprise business applications or SaaS platforms
• Experience managing support tickets, troubleshooting technical issues, and responding to end-user requests

Key Responsibilities

• Manage day-to-day application support requests and tickets from business users
• Configure, administer, and maintain enterprise applications
• Manage user access, permissions, credentials, and system configurations
• Support application changes, upgrades, and ongoing maintenance
• Support building-related applications, including cameras, automated blinds, visitor management, and badge/access systems
• Troubleshoot application issues and work directly with end users to resolve requests
• Coordinate with external vendors when technical assistance is required
• Support system governance, reporting, and compliance activities, including SOX and third-party risk management
• Administer enterprise credential and service account management solutions
• Work with internal stakeholders and integration teams to communicate application requirements
• Maintain system documentation and contribute to knowledge transfer
• Understanding of user access management, system permissions, and application configuration
• Strong problem-solving skills and the ability to learn unfamiliar applications quickly
• Excellente communication and interpersonal skills, with both technical and non-technical stakeholders
• Strong organizational skills and the ability to manage multiple requests and priorities
• A customer-service mindset and a proactive approach to resolving issues
• Preferred Qualifications
• Experience with Delinea or a comparable PAM or enterprise password management platform
• Experience with building management applications (cameras, access control, visitor management, automated blinds)
• Experience with GRC platforms such as AuditBoard, OneTrust, or MetricStream
• Microsoft 365 backend administration and configuration (SharePoint, Teams, OneDrive)
• Experience with Front for shared mailbox and workflow management
• About LeverageTek Staffing Solutions
• Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We partner with leading private and public sector organizations to deliver talent solutions that drive strong business outcomes.

Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. Our services include contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to speed up connections between top talent and leading companies. All screening and hiring decisions stay with our expert human team.

Equal Opportunity and Accessibility

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment, and we treat each other, our customers, and the candidates we represent with kindness, empathy, and respect. We are committed to employment equity and to building a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, or marital status.

Accessibility accommodations are available upon request.