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Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON

@ Cognizant

Toronto, Ontario

Temps plein2+ ans d’expérience
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En bref

Cognizant is hiring a Business Systems Analyst in downtown Toronto to bridge business stakeholders and engineering teams on CRM integration, data pipelines and reporting. The role covers requirements gathering, technical specifications, dashboards and incident triage in a hybrid model with 3-4 office days per week, Monday to Friday 8:00 AM to 5:00 PM, with a salary of $85,000-$100,000 CAD plus an incentive program.

Responsabilités :

  • Lead requirements elicitation through stakeholder workshops
  • Document BRDs, FRDs and user stories with acceptance criteria
  • Partner with developers on Salesforce/MuleSoft integrations and ETL pipelines
  • Build and maintain Power BI and Tableau dashboards using SQL and Python
  • Triage incidents in ServiceNow and mentor junior analysts

Résumé des exigences :

  • 2+ years as a Business Analyst or similar role (required)
  • SQL (required); Python and REST APIs (required)
  • Agile/Scrum, SDLC, JIRA and Confluence (required)
  • Salesforce/MuleSoft, Anaplan, Tenable.io or finance/supply chain knowledge (preferred)
  • Bachelor's degree in a related field (preferred)

Outils et compétences

Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-15
Mise à jour du dossier source
2026-11-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineOpérations
Expérience2 an(s) et plus
Heures par semaine40
Horairejour
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (préféré)
Domaines d’étudesrelated field
Avantages mentionnésCongés payés généreux, Congé parental généreux, Régime de retraite, Prime de rendement, Actions ou participation

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Cognizant

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Description complète de l’entreprise

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

Abonnés LinkedIn
9 028 531
Personnes associées sur LinkedIn
354 087
Bureaux déclarés
  • 300 Frank W Burr Blvd, Suite 600, Teaneck, New Jersey 07666, US
  • Second Floor, Phoenix, Arizona 85029, US
  • Thoraipakkam, Chennai, Tamil Nadu 600 096, IN
  • 1 Kingdom Street, Paddington Central, London, W2 6BD, GB
  • 3rd floor, Technopolis, Kakkanad, Kochi, Kerala 682 037, IN
  • Soroksári út, 44., Budapest, Budapest 1095, HU
  • 129 Church St, New Haven, CT 06510, US
  • 15 William St, Melbourne, VIC 3000, AU
  • 50 Boulevard Haussmann, Paris, IdF 75009, FR
  • Via Monte di Pieta, 21, Milan, Lomb. 20121, IT
  • Havenlaan 86C, Box 408, Brussels, Brussels Region 1000, BE
  • 7301 Ohms Ln, Edina, MN 55439, US
  • Anson Rd, Singapore, Singapore, SG
  • 28 Margaret St, Sydney, NSW 2000, AU
  • aleja Grunwaldzka 411, Gdansk, PM 80-309, PL
  • 9655 Maroon Circle, Englewood, CO 80112, US
  • Hardstrasse 201, Prime Tower office 18th floor, Zurich, 8005, CH
  • St.-Martin-Straße 106, Munich, BY 81669, DE
  • Drammensveien 145B, Oslo, Oslo 0277, NO
  • Savanoriu prospektas 16, Vilnius, Vilniaus 03116, LT
  • Calle Miraflores 222, Santiago, Santiago Metropolitan 8320000, CL
  • Toldbodgade, Copenhagen, Capital Region 1253, DK
  • Placa d'Europa, l'Hospitalet de Llobregat, Catalonia 08908, ES
  • Calle Moreno no. 845 to 899, on the corner of Calle Tacuarí no. 242 to 292, Buenos Aires, AR
  • Tucumán 3720, Bulnes Street, Buenos Aires, AR
  • 200 Barangaroo Avenue, Barangaroo, New South Wales, AU
  • Science Hub Tower 4, 1110 Campus Avenue, Mckinley Hill Cyber Park, 1st-4th floor, Taguig City , 1634, PH
  • Avenida das Nações Unidas 14.171, Vila Gertrudes, Torre A – Ebony – 6° andar, São Paulo, SP, CEP 04794-000, BR
Catégories d’activité
  • Travel
  • Software Engineering
  • Electronics
  • Health Care
  • Consulting
  • Software
  • Cloud Computing
  • Medical
  • Manufacturing
  • Information Technology
  • Retail
  • Financial Services
  • Industrial Automation
  • Artificial Intelligence (AI)
  • Business Process Automation (BPA)
Autres noms enregistrés
  • Cognizant
Spécialités
  • Interactive
  • Intelligent Process Automation
  • Digital Engineering
  • Industry & Platform Solutions
  • Internet of Things
  • Artificial Intelligence
  • Cloud
  • Data
  • Healthcare
  • Banking
  • Finance
  • Fintech
  • Manufacturing
  • Retail
  • Technology
  • and Salesforce
Le profil indique une agence de recrutement
Non
Investissement total déclaré
241 000

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

ChampValeur
SecteurIT Services and IT Consulting
Taille10,001+ employees
Siège socialTeaneck, New Jersey
Type d’organisationPublic Company
SpécialitésInteractiveIntelligent Process AutomationDigital EngineeringIndustry & Platform SolutionsInternet of ThingsArtificial IntelligenceCloudData HealthcareBanking
Offres sur Jobsy59
LinkedInVoir la page
Description
Downtown Toronto

Work Model: Hybrid, 3-4 days per week in office

Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST

Experience: 2+ years

Job Summary

Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.

Key Responsibilities

  • Lead requirements elicitation through stakeholder workshops.
  • Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria.
  • Translate business needs into technical specifications.
  • Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic.
  • Perform gap analysis, impact assessments, and root-cause analysis.
  • Support UAT and change management activities.
  • Triage incidents in ServiceNow to maintain system stability.
  • Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python.
  • Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence.
  • Communicate progress, risks, and recommendations to stakeholders.
  • Mentor junior analysts and promote documentation and process best practices.
  • Perform other duties as assigned.

Qualifications

  • Strong SQL skills, with working knowledge of Python and REST APIs (Postman).
  • Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.
  • Ability to explain technical concepts to non-technical audiences.

Requirements

  • Experience: 2+ years as a Business Analyst or in a similar role (required).
  • Technical: SQL (required); Python and REST APIs (required).
  • Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required).
  • Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge.
  • Education: Bachelor's degree in a related field, preferred.

Compensation

The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Applications accepted until [10/19th].

Benefits

Cognizant offers the following benefits, subject to applicable eligibility requirements:

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • Retirement savings plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: Compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Closing

If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.

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