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Publié il y a 9 jours

Call Centre Agent

@ Student Transportation of Canada

Toutes ses offres Site Web

Calgary, Alberta

15–18 $/hTemps partiel
Postuler
SIGNAUX

En bref

Student Transportation of Canada is hiring a part-time Call Centre Agent for its On-Demand Transit service. The role handles bookings, customer enquiries and driver communication over shifts from 5:00 am to midnight, 7 days a week, for 2 to 3 shifts (16 to 24 hours) per week. Pay is $15.00 per hour, rising to $18.00 after training.

Salaire :

15 $–18 $ de l’heure

Responsabilités :

  • Answer incoming calls for bookings, enquiries and assistance
  • Add bookings online for customers without computer access
  • Liaise with supervisors, drivers and CSAs for smooth operations
  • Compile passenger data and manage lost property logs

Résumé des exigences :

  • Fluent spoken and written English
  • Previous customer service experience
  • Computer literacy with MS Office
  • High school diploma or GED
  • Transit industry experience an asset
  • Second language an advantage

Outils et compétences

MS OfficeRideCo App
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-10-30
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-10-30

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine16
Horairejour, soir, jours fériés, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Student Transportation of Canada

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

ON THE ROAD TO EXCELLENCE

Description complète de l’entreprise

Student Transportation of Canada is a transportation/trucking/railroad company based out of Canada. Facebook - https://www.facebook.com/StudentTransportationofCanada

Abonnés LinkedIn
351
Personnes associées sur LinkedIn
137
Bureaux déclarés
  • Barrie, CA
Autres noms enregistrés
  • Student Transportation of Canada
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Student Transportation of Canada is a transportation/trucking/railroad company based out of Canada. Facebook - https://www.facebook.com/StudentTransportationofCanada

ChampValeur
SecteurGround Passenger Transportation
Taille1,001-5,000 employees
Type d’organisationPrivately Held
Offres sur Jobsy135
LinkedInVoir la page
Description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time position available; must be available for shift work Sunday through Saturday. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays. This position offers 2 - 3 shifts per week (16 - 24 hours).

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.

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Lieux et modes de travail

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Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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