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Publié il y a 9 jours

Call Centre Agent

@ Pacific Western Transportation

Toutes ses offres Site Web

Calgary, Alberta

15–18 $/hTemps partiel
Postuler
SIGNAUX

En bref

Pacific Western Transportation is hiring a part-time Call Centre Agent for an On-Demand Transit service that runs seven days a week. The agent takes booking and assistance calls, supports drivers and the supervisor, and monitors operations. Shifts are 2 to 3 per week (16 to 24 hours), between 5:00 am and midnight, starting at $15.00 per hour and rising to $18.00 after training.

Salaire :

15 $–18 $ de l’heure

Responsabilités :

  • Answer incoming calls for bookings, enquiries and assistance
  • Add online bookings for customers without computer access
  • Monitor RideCo App and perform daily on-time audits
  • Compile passenger data and manage lost property
  • Liaise with supervisor, drivers and other agents

Résumé des exigences :

  • Fluent spoken and written English
  • Customer-facing or customer service experience
  • Computer literate with MS Office
  • High school diploma or GED
  • Transit industry experience an asset

Outils et compétences

RideCo AppMS Office
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-10-30
Première détection par notre source
2026-10-30
Mise à jour du dossier source
2026-10-30

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine20
Horairejour, soir, jours fériés, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Pacific Western Transportation

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Pacific Western Transportation (PWT) is the largest privately-held passenger transportation company in Canada

Description complète de l’entreprise

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are unified by a company-wide commitment to the Core Values first established by our founder R.B. (Bob) Colborne. At the heart of these core values is an unwavering dedication to customer service and safety, as supported by our Safely Home brand. At PWT, our people are our greatest asset. After all, it’s our people who safely transport our passengers to where they need to be. In all of the urban or rural communities we serve, PWT’s employees bring our Core Values to life, day in and day out. --------

Abonnés LinkedIn
6 670
Personnes associées sur LinkedIn
164
Bureaux déclarés
  • 221 18 St SE, 204, Calgary, Alberta Head Office, CA
Catégories d’activité
  • Transportation
Autres noms enregistrés
  • Pacific Western Transportation Ltd
Spécialités
  • People Transportation
  • Logistics
  • Customer Service
  • Safety
  • Buses
  • Transportation
  • Employee Transportation
  • Student Transportation
  • Motorcoach Transportation
  • Transit Transportation
  • and Public Transit
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Founded in 1957, Pacific Western Transportation (PWT) is the largest privately-owned passenger transportation company in Canada. Today PWT offers comprehensive transportation services and solutions across the country, with over 4,000 employees and numerous business locations. Our operations are separated into four divisions: Motor Coach, Oilsands, Student Transportation, and Transit. PWT’s varied operations are…

ChampValeur
SecteurTruck Transportation
Taille5,001-10,000 employees
Siège socialCalgary, Alberta
Type d’organisationPrivately Held
Fondée en1957
SpécialitésPeople TransportationLogisticsCustomer ServiceSafetyBusesTransportationEmployee TransportationStudent TransportationMotorcoach TransportationTransit Transportation
Offres sur Jobsy111
LinkedInVoir la page
Description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time position available; must be available for shift work Sunday through Saturday. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays. This position offers 2 - 3 shifts per week (16 - 24 hours).

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.

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