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Publié il y a 3 mois

Cisco UCCX Voice & Video Infrastructure Engineer – CUCM, Finesse & Calabrio

@ Astra North Infoteck Inc.

Toutes ses offres

Calgary, Alberta

Contrat5+ ans d’expérience
Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring a contract Cisco voice and video engineer in Calgary, AB, on a hybrid arrangement. The role maintains and optimizes voice infrastructure for emergency dispatch operations, covering UCCX, CUCM, Finesse and Calabrio. The posting requires at least 5 years of Cisco voice experience and current CCNA Collaboration or higher.

Responsabilités :

  • Maintain and optimize voice infrastructure for emergency dispatch
  • Manage Calabrio workforce management and reporting
  • Configure and maintain Finesse call queues and routing
  • Execute and test disaster recovery procedures
  • Provide technical leadership for voice infrastructure improvements

Résumé des exigences :

  • Minimum 5 years of hands-on Cisco voice infrastructure experience
  • Proven track record managing Calabrio Contact Center solutions
  • Experience supporting mission-critical call center operations
  • Current CCNA Collaboration or higher certification

Outils et compétences

Cisco UCCXCisco CUCMCisco FinesseCalabriosoftphoneIVR
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-08-27
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Expérience5 an(s) et plus
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis et certificationsCCNA Collaboration

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy426
Description

Voice and Video Engineer – Cisco Voice, UCCX, CUCM & Calabrio

Location: Calgary AB

Hybrid

Required Technical Skills:

Core Cisco Voice Infrastructure:

• Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting

• Proven experience with Cisco Unified Communications Manager (CUCM) administration

• Basic understanding of IVR software and automated messaging systems

• Strong proficiency in Cisco Finesse desktop configuration and queue management

• Demonstrated ability to manage BVOIP operations, POTS, and PRI line

Call Center Technologies:

• Advanced knowledge of Calabrio Contact Center platform, including:

• Call recording system administration

• Quality management configuration

• Workforce management scheduling and forecasting

• Performance analytics and reporting

• Experience with Cisco softphone implementation and troubleshooting

• Expertise in Finesse call queue configuration and routing strategies

• Proficiency in managing multi-skill routing and agent assignments

• Ability to configure and maintain AT&T portal services

Business Continuity & Disaster Recovery:

• Experience implementing and maintaining DR voice plans

• Knowledge of site-to-site failover procedures

• Expertise in contingency routing and number management

• Understanding of dispatcher backup systems and gas control call queue management

Day-to-Day Operations:

• Ability to efficiently manage CSR onboarding and extension assignments

• Experience with Finesse desktop and sidecart configuration

• Strong troubleshooting skills for queue management issues

• Capability to perform independent call center opening/closing procedures

Required Experience:

• Minimum 5 years of hands-on experience with Cisco voice infrastructure

• Proven track record managing Calabrio Contact Center solutions

• Experience supporting mission-critical call center operations

• Current Cisco certifications (CCNA Collaboration or higher)

Key Responsibilities:

• Maintain and optimize voice infrastructure supporting emergency dispatch operations

• Manage Calabrio workforce management system and reporting

• Configure and maintain Finesse call queues and routing strategies

• Execute and test disaster recovery procedures

• Provide technical leadership for voice infrastructure improvements

• Manage day-to-day call center technical operations independently

This role requires strong expertise in Calabrio Contact Center solutions and Cisco voice infrastructure, with particular emphasis on call queue management, workforce optimization, and softphone technologies. The ideal candidate will have both technical proficiency and practical experience in maintaining critical call center operations.


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