Claims Processor, temporary 18-month contract

Temporary Full Time

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The Claims Processors (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner to ensure ample time for the adjusters to assess the claims. A backlog in this unit adversely affects the ability of Group Life Benefits to meet its service targets.

The Claims Processors are the first point of contact in the department, managing our general inbox with claim submissions and inquiries, as well as our toll-free line.

Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible.

Advance payments are mailed within 24 hours of receipt of the request.

Accountabilities:

• Index all claim documents through our electronic claim system (LES) into new and existing claims;
• Set up new claims for adjusters to assess and pay;
• Follow up for missing information and issue funeral advances as required;
• Responsible for external phone calls;
• Handle incoming and outgoing mail including investigation and redirection as necessary;
• Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed;
• Pick up cheques and tax forms from lock box. Coordinate special handling for payments in excess of $500,000;
• File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records;
• Maintain departmental records & distribute reports
• Handle in office tasks such as scanning, photocopying, mailing letters;
• Other duties as assigned.

Qualifications and Competencies:

• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
• Communication: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired;
• Customer Service: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
• Attention to detail: Demonstrates a high level of accuracy and thoroughness in all aspects of work. Carefully reviews information, identifies errors or inconsistencies, and ensures tasks are completed correctly the first time. Maintains organized records, follows processes precisely, and consistently delivers high-quality results while meeting deadlines and metrics.
• Teamwork: Works well independently within a team environment. Shares information and fosters cooperation, and builds relationships within the team.
• Managing change: Effectively handles the pressures of deadlines and fluctuating workloads;
• Technical skills: Proficient in the use of the technical tools required to complete all tasks:
• Windows;
• FileNet (Life Electronic System)
• Access Database (Life Claims Tracking);
• Excel;
• Word;
• Mainframe applications PAS/ EAS/ LCW/ Prolific.

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The base salary for this position is between $34,900 - $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

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