Client Relationship Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
As a Client Relationship Manager at OpenText, your primary objective is maintaining and growing revenue by developing programs with strategic clients that will drive community programs and community revenue. Client Relationship Managers are focused on building and growing relationships with an assigned set of accounts. This includes upselling and cross-selling OpenText services.
You will promote OpenText’s solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Success, Support, Legal, and Finance to ensure client satisfaction.

WHAT THE ROLE OFFERS
• Sell the value of OpenText services and support programs, driving retention and expansion by developing and strengthening relationships from C-level to Manager.
• Provide exceptional service through consistent phone, email, and on-site engagement, building strong client relationships while achieving revenue objectives.
• Follow a consultative and proactive approach to the renewal process, utilizing standard operating procedures to bring renewal contracts in at full value and on time.
• Partner with internal stakeholders to prepare renewal quotes, overcome objections through negotiation, and adjust proposals as required to ensure a competitive solution for the client.
• Identify at-risk contracts early and engage internal stakeholders to mitigate revenue erosion, including contract buy-outs when necessary.
• Partner with Professional Services on implementation projects to ensure services are delivered on time, while monitoring revenue trends to support accurate fiscal-year forecasting.
• Serve as a trusted advisor to clients, taking ownership of assigned accounts, understanding the OpenText solution roadmap, identifying opportunities to add value and grow revenue, and staying informed about relevant B2B, B2C, and A2A industry trends.

WHAT YOU NEED TO SUCCEED
• 4+ years of experience in a client-facing Sales or Client Success Management role; software sales experience is an asset.
• Proven ability to build, manage, and execute a sales pipeline that delivers consistent quarterly performance and supports revenue objectives.
• Experience managing, servicing, and growing an assigned portfolio of accounts, including identifying upsell and cross-sell opportunities and partnering with field sales.
• Strong negotiation, critical thinking, and problem-solving skills, with an innovative and creative approach to complex client challenges.
• Excellent written, verbal, presentation, and communication skills, with the ability to interact effectively with stakeholders from C-level to Manager.
• Ability to prioritize and balance multiple projects and deadlines in an evolving environment while working effectively under pressure.
• Ability to operate with minimal supervision, exercise sound judgment, collaborate across teams, and take ownership of results.

ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an exciting opportunity to become a trusted partner to strategic clients while directly influencing customer retention, revenue growth, and the long-term value they receive from OpenText.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $76,240 - $114,360; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.