Publié il y a 19 jours
Temporary Client Service Ambassador
@ Paladin Security Group
St. John's, Terre-Neuve-et-Labrador
En bref
Paladin Security Group is hiring a temporary Client Service Ambassador to work in Emergency Department waiting areas across St. John's and the surrounding area. The role patrols waiting areas, de-escalates tension through communication, documents client contacts, and collaborates with clinical and security teams. Pay is $23.69 per hour, with paid vacation and sick days and flexible daily pay options.
Salaire :
23,69 $ de l’heure
Responsabilités :
- Patrol Emergency Department waiting areas and engage patients and visitors
- Conduct hourly census counts and document client contacts on tablet
- De-escalate aggressive or disruptive behaviour verbally
- Collaborate with triage, nursing, social work and security teams
- Build rapport with regular visitors and create approach plans for safety risks
Résumé des exigences :
- Criminal record and vulnerable sector checks
- Valid CSA First Aid and CPR Level C
- TB screening and full childhood vaccination proof including Tdap
- Valid Class 5 driver's licence
- Fluent oral and written English
- Strong judgment, empathy and composure
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · classet
- Date publiée par l’employeur
- 2026-10-22
- Première détection par notre source
- 2026-11-07
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Hôpital ou clinique |
| Position | Surtout debout |
| Exigences physiques | physique faible · ordinateur faible |
| Langues | English |
| Permis et certifications | CSA First Aid & CPR Level C, Tuberculosis (TB) screening, Criminal Record Check, Vulnerable Sector Check |
| Permis de conduire | exigé |
| Vérifications | casier judiciaire, secteur vulnérable |
| Avantages mentionnés | Congés payés généreux, Horaire flexible, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Paladin Security Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Making the World a Safer & Friendlier Place
Description complète de l’entreprise
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- Abonnés LinkedIn
- 53 403
- Personnes associées sur LinkedIn
- 5 693
- Bureaux déclarés
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- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Autres noms enregistrés
- Paladin Security Group Ltd
- Spécialités
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Le profil indique une agence de recrutement
- Non
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Champ | Valeur |
|---|---|
| Secteur | Security and Investigations |
| Taille | 10,001+ employees |
| Siège social | Burnaby, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 1976 |
| Spécialités | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Offres sur Jobsy | 341 |
| Voir la page |
Position Overview
Title: Temporary Client Service Ambassador
Pay Rate: $23.69 /hour
Site: St. John's & Surrounding Area Emergency Departments
Site Overview
This role operates within Emergency Department waiting areas across St. John's and the surrounding area. It provides a supportive, people-focused presence in busy healthcare environments, helping maintain safety and comfort for patients, visitors, and clinical staff through empathetic communication.
What You'll Be Doing
As a Client Service Ambassador, you will serve as a customer-focused liaison in Emergency Department waiting areas, relying on communication and de-escalation rather than physical force.
Patrol waiting areas to engage directly with patients and visitors, supporting a safe and calm environment.
Use empathetic, clear communication to minimize stress, enhance the patient experience, and prevent conflict.
Collaborate closely with triage, nursing, social work, mental health and addictions, security, and volunteer teams.
Establish rapport with regular visitors and work with clinical teams to create personalized approach plans for managing potential safety risks.
Conduct hourly census counts of the waiting area and document all client contacts using tablet software.
De-escalate aggressive or disruptive behavior verbally, involving dedicated site security or Code White teams if physical safety interventions are needed.
Must Haves
Valid Criminal Record Check and Vulnerable Sector Check.
Valid CSA-approved First Aid & CPR – Level C.
Completed Tuberculosis (TB) screening.
Proof of full primary childhood vaccination series, including a Tdap dose at age 18 and a 10-year booster.
Valid Class 5 Driver's License.
Fluency in oral and written English.
Strong judgment, empathy, and composure when handling high-stress or emotionally charged situations.
Nice-to-Haves
Previous experience in security, customer service, healthcare support, or social services.
Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) (pre-hire training is available for candidates willing to make a 6-month commitment).
Familiarity with non-violent crisis intervention and local health authority policies.
What's In It For You?
Paid vacation and sick days.
Flexible daily pay options.
Code of Conduct reimbursement.
Access to professional development and fully covered specialized training.
If you are passionate about helping others and creating a welcoming, safe space in healthcare settings, we encourage you to apply today.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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