Client Service Specialist

Client Service Specialist

Cambridge, ON

Job Type: Full-time

Salary Range: 40,000-50,000 per year

As a Client Service Specialist, you are the first point of contact for our clients, creating a welcoming space for all visitors. You will provide support to the financial advisors and team members, as you are an essential part of The Steele Group.

As a Client Service Specialist, you will be the first point of contact between our clients and our company. This role is particularly well suited to dedicated self-starters who enjoy challenges, thrive on problem solving, and pride themselves in their excellent communication and interpersonal skills. Also, those who possess strong time-management and prioritization skills to work in a fast-paced environment. An understanding of the financial services sector would be an asset - particularly in areas such as Investments, Insurance, Company Benefits & Pensions.

Duties and Responsibilities:

• Welcome clients and visitors to the office
• Distribute correspondence and redirect phone calls
• Ensure to execute all administrative tasks in a timely manner and with adherence to the highest quality standards
• Support the client relationship through interacting directly with team members and clients to ensure meeting readiness, including providing non-technical responses to client questions, as well as, guidance through set-up and ongoing use of online financial tools
• Maintain advisor calendars and schedule all virtual and in-person client-advisor meetings, including time, location and costs, based on client segmentation
• Plan the logistics of the client-advisor meetings outside of the office, including time and location,
• Coordinate client-advisor meeting services at the office such as, rooms, transportation, and food service (if required)
• Monitor client-advisor meeting activities to ensure satisfaction of all parties
• Prepare envelopes for mailings and complete post mailings as needed
• Prepare courier package for pick up, maintain postage in the postage meter
• Prepare, scan, send and receive forms
• Maintain marketing materials and office supply inventories, including ordering replacement as needed
• Maintain client database and electronic file management
• Perform bank deposits as required
• Complete miscellaneous administrative projects as needed
• Strong interpersonal skills to interact appropriately with all clients
• Time-management and prioritization skills to work in this fast-paced environment

Technical Skills

• Windows 10
• Microsoft Word 2018/365
• Microsoft PowerPoint 2018/365
• Microsoft Outlook 2018/365

Familiarity with the following programs is considered an asset:

• Content Management System (CMS): SalesForce.com
• Team collaboration software: Microsoft OneNote, Teams
• Calendar management software: Calendly

Perks of the Job

• Competitive pay and vacation policy
• Group benefits after 6 months
• Group retirement savings plan
• Friday lunches