CLK 12R - Adjudication Administrator

The Team
The Ministry of Children and Family Development promotes and develops the capacity of families and communities to care for and protect vulnerable children and youth and supports healthy child and family development to maximize the potential of every child in BC. The Service Delivery Division is responsible for regional delivery of services and programs that support positive and healthy outcomes for children, youth and their families.

The Role
Specialized Provincial Services administers At Home Medical Benefits, Autism Funding and Strengthening Abilities and Journeys of Empowerment (SAJE) programs. An Adjudication Administrator will assess eligibility under the relevant Acts and program policy, initiate agreements and/or benefit plans/orders and, working within a call centre environment, respond to inquiries from the public and other agencies.

Qualifications:
Education and Experience Requirements

• Minimum Grade 12 graduation or equivalent (GED).
• Minimum one (1) year clerical/administrative experience.
• Minimum six (6) months of experience working in a fast-paced client-service setting.
• Minimum six (6) months of experience interpreting and applying policy, legislation and regulations.
• Minimum six (6) months of experience with keyboarding, word processing and database applications.
• Minimum six (6) months of experience performing financial calculations.
  

Preference may be given to applicants with one or more of the following:

• More than one (1) year clerical/administrative experience.
• Six (6) months or more of experience working in a call centre environment.
• Six (6) months or more of experience using ICM (Integrated Case Management).
• Six (6) months or more of experience responding to inquiries and providing social services-related program information to members of the public over the phone and via email.
• Experience communicating with clients in a second language, other than English.
  

For questions regarding this position, please contact [email protected].

About this Position:
This is a temporary opportunity until April 30, 2027. This position may be extended or become permanent.
Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.