Collections Specialist

About Go Lime Inc.

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.

In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.

Learn more at www.golime.com and www.basaltinfra.com

About the role

Go Lime is looking for a proactive Collections Specialist with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.

Key Responsibilities

• Manage daily collection activities for an assigned portfolio of accounts.
• Make professional collection calls while maintaining positive client relationships.
• Monitor outstanding accounts, review collection reports, and take appropriate action to encourage timely payments.
• Negotiate payment arrangements and provide solutions to resolve overdue balances.
• Liaise with lawyers regarding client portfolios and outstanding accounts receivable (AR) balances.
• Maintain accurate account records, collection notes, and database information.
• Collaborate with Sales and Customer Care teams to resolve account-related concerns.
• Identify opportunities to improve collection strategies and recovery processes.

Skills & Attributes

• Strong communication, negotiation, and problem-solving skills.
• Excellent customer service and relationship management abilities.
• Highly organized, detail-oriented, and proficient with technology.
• Self-motivated, resilient, and able to manage multiple priorities.
• Proven ability to adapt to change in a fast-paced, ever-changing environment.

Qualifications

• 1–2 years of experience in collections, accounts receivable, or a related role.
• Experience with collection calls, payment follow-ups, and account management.
• Strong data entry and administrative skills.
• Flexible and available to work between 9:00 AM and 8:00 PM, Monday to Saturday.

Perks & Benefits

• Health and Dental Benefits.
• Paid Vacation
• Opportunities for professional growth and development.

Why Join Us?

What You’ll Love About Go Lime Inc.

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.

All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.

We would like to thank all applicants for their interest. However, only those under consideration will be contacted.