Continuous Improvement Manager

About SHEIN:

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries.

Founded in 2012, SHEIN works with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

To learn more about SHEIN, please visit https://ca.shein.com, follow our Instagram @shein_ca and Youtube @SHEINOFFICIAL.

Position Summary

SHEIN Canada is looking for a Continuous Improvement Manager to drive warehouse operational efficiency and end-to-end automation and process improvement projects across inbound, outbound, inventory management, labor planning and 3PL operations. The role owns each initiative from identifying opportunities, building proposals, securing resources and sourcing vendors, through implementation to go-live and continuous optimization. The ideal candidate is a hands-on, data-driven problem solver who turns warehouse insights into practical actions that improve productivity, quality, cost and SLA performance.

Key Responsibilities

• Lead and support continuous improvement and automation initiatives across inbound, outbound, inventory management, labor planning and 3PL processes, and oversee the execution of departmental work tasks to ensure target metrics and SLAs are met.
• Identify bottlenecks, process gaps, waste and inefficiencies through KPI analysis, operational data review, floor observations and workflow studies, and apply Lean, Six Sigma, TQM and Kaizen methodologies to define and implement improvement plans.
• Develop end-to-end warehouse automation project proposals covering scope, feasibility, process design, cost-benefit and ROI analysis, resource plan, timeline and risk assessment, and secure resource and budget approval.
• Lead vendor sourcing and management, including requirement definition, RFQ/RFP, technical and commercial evaluation, contract negotiation, onboarding and ongoing performance management.
• Own the full lifecycle of automation and process projects, such as AMR/AGV, conveyor and sortation systems, AS/RS, goods-to-person solutions and WMS/WCS integration, from planning, testing and acceptance to go-live, handover and continuous optimization, delivering on time, on budget and on scope.
• Understand performance and quality metrics and perform intermediate data analysis to improve overall productivity, PPH, UPH and financial cost per unit; build and maintain reports, dashboards and performance tracking tools to support data-driven decision-making.
• Understand TQM concepts and leverage data to achieve DPMO targets, continuously find methods to reduce errors and defects, and create value through efficient operations with appropriate cost control.
• Create, update and standardize SOPs, process maps, work instructions and training materials, and coach team members by creating a shared understanding of objectives to drive change adoption.
• Be responsible for departmental expense and budget management, including cost control on labor (including 3PL temporary labor) and supplies usage, meeting P&L statement requirements.
• Partner with warehouse managers, supervisors, 3PL teams, engineering, IT and overseas teams to implement process changes, and ensure compliance with labor laws, health and safety requirements and change control procedures.

Qualifications:

• Bachelor's degree in supply chain management, logistics management, industrial engineering, operations management or a related field; a master's degree would be an asset.
• 8+ years of experience in warehouse and supply chain operations, process improvement or automation project management, including 3+ years of leadership experience and experience working with 3PL providers.
• Proven track record of delivering automation or improvement projects end to end, with hands-on experience in WMS, TMS, WCS or ERP systems and end-to-end supply chain processes.
• Experience in e-commerce, retail distribution, 3PL or fast-paced fulfillment environments is strongly preferred.
• Strong analytical skills with the ability to interpret large datasets, identify trends and report and recommend solutions to challenges; proficiency in Microsoft Word and Excel, with SQL or other analytical tools an asset.
• Experience with Lean, Six Sigma, Kaizen, TQM, process mapping, time studies and root cause analysis.
• Strong understanding of warehouse KPIs such as UPH, PPH, SLA, DPMO, inventory accuracy, cost per unit, productivity and labor utilization.
• Strong commercial and vendor management skills, including requirement scoping, cost negotiation and contract execution.
• Strong communication skills; highly motivated and energetic, capable of addressing issues with a strong sense of urgency and managing multiple projects and priorities simultaneously.
• Fluency in Mandarin is a plus.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.