Publié hier
Coordinator
@ Cencora
Québec
En bref
Cencora is hiring a full-time Coordinator to handle standard and selected non-routine patient and customer support requests, keep case records accurate, and monitor service workflows for delays and errors. The role requires at least 2 years of customer operations or patient support experience and a high school diploma or equivalent.
Responsabilités :
- Coordinate standard and non-routine patient and customer support requests
- Support case intake, documentation and follow-through
- Monitor service workflows and transaction quality
- Collaborate with internal stakeholders and external partners
- Maintain data integrity across service systems
Résumé des exigences :
- High school diploma/GED or equivalent experience
- 2+ years in customer operations or patient support
- Certification in customer service or patient access preferred
- Experience with scheduling or CRM systems preferred
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · phenom
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-11-05
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Candidatures encouragées | Personnes handicapées |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Congé parental généreux, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Cencora
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 51,000 worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures. AmerisourceBergen, now Cencora, is ranked #10 on the Fortune 500 and #24 on the Global Fortune 500 with more than $290 billion in annual revenue.
- Abonnés LinkedIn
- 210 514
- Personnes associées sur LinkedIn
- 28 665
- Catégories d’activité
- Health Care
- Web Design
- UX Design
- Web Development
- Enterprise Software
- Medical
- Emergency Medicine
- Pharmaceutical
- Graphic Design
- Autres noms enregistrés
- Cencora
- Spécialités
- pharmaceutical distribution
- supply chain management
- pharmaceutical service
- product commercialization
- healthcare logistics
- provider efficiency technologies
- consulting
- and business coaching
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 7 825 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to…
| Champ | Valeur |
|---|---|
| Secteur | Hospitals and Health Care |
| Taille | 10,001+ employees |
| Siège social | Chesterbrook |
| Type d’organisation | Public Company |
| Spécialités | pharmaceutical distributionsupply chain managementpharmaceutical serviceproduct commercializationhealthcare logisticsprovider efficiency technologiesconsultingand business coaching |
| Offres sur Jobsy | 108 |
| Voir la page |
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.High School Diploma/GED or equivalent experience required. 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required. Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
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