Credit Representative

About the Company

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

Export Packers Company Limited is seeking a detail-oriented and organized Credit Representative to join our Credit Department.

The successful candidate will be primarily responsible for the daily processing and accurate application of customer payments, managing customer disputes, processing credit notes, and supporting various accounts receivable functions.

This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal departments to ensure accurate financial records and timely resolution of customer account discrepancies.

Responsibilities

Cash Application & Bank Reconciliation Support

• Download and review daily bank statements and monitor incoming customer payments.
• Process and accurately apply customer payments, including Electronic Funds Transfers (EFTs), wire transfers, cheques, and bank deposits to the appropriate customer accounts.
• Ensure all payments are posted accurately and in a timely manner.
• Investigate and resolve unidentified payments, payment discrepancies, and unapplied cash.
• Maintain accurate records of daily cash receipts and supporting documentation.\
• Work closely with internal departments and customers to obtain missing payment details and remittance information.
• Organize and box daily bank deposit documentation for submission to off-site scanning and storage.
• Maintain an accurate and up-to-date log of all boxes sent for scanning and storage, ensuring proper tracking and record retention.

Customer Disputes & Deductions

• Create, record, and track customer disputes and deductions in the appropriate systems.
• Obtain supporting documentation from customers to validate disputes and deductions.
• Maintain and update the dispute database, ensuring all information is accurate and current.
• Work closely with the various Sales teams to ensure all customer disputes are properly identified, documented, and recorded.
• Distribute dispute information and supporting documentation to the appropriate internal teams for review and resolution.
• Monitor outstanding disputes and follow up with the relevant departments to ensure timely resolution.

Credit Notes & Rebate Processing

• Process customer credit notes accurately and in accordance with company procedures and approval requirements.
• Prepare and post sales journals relating to customer rebate accruals.
• Maintain appropriate supporting documentation for credit notes, adjustments, and rebate transactions.
• Assist with reconciling customer account discrepancies and adjustments as required.

Reporting & Administrative Support

• Prepare and maintain various accounts receivable, cash application, and dispute reports as required.
• Assist with month-end reporting and reconciliation activities.
• Ensure customer records and financial transactions are accurately maintained.
• Provide administrative and operational support to the Credit Department.\
• Perform other related duties and responsibilities as required to support the Credit team.
• Other duties as assigned.

Qualifications/Skills

• Previous experience in Accounts Receivable, Credit, or Cash Application is preferred.
• Strong understanding of payment processing, including EFTs, wire transfers, cheques, and bank deposits.
• Experience with customer deductions, disputes, and credit note processing is an asset.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with ERP or accounting systems; Microsoft Dynamics 365 is considered an asset.
• Strong attention to detail with a high level of accuracy in data entry and financial transactions.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively with customers and internal departments.
• Demonstrated problem-solving skills and the ability to investigate and resolve account discrepancies.
• Ability to work independently while contributing positively to a team environment.
• This position is based in a professional office setting, with work primarily performed at a desk using a computer, phone, and other standard office equipment.

Benefits

• Hybrid – 1 day work from home per week
• Summer hours
• Competitive vacation and Personal day policy
• Employee Discounts on consumables
• Employee Assistance Program
• Company Paid Benefits
• RRSP Match Program

The annual base salary for this role is expected to fall between $45,000 and $65,000.

This is an existing vacancy.

Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department.

Please note: A criminal background check is required for all candidates and will be conducted in the final stages of the hiring process. This will be facilitated by our team, with full details provided during the selection process.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.