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Customer Care Facilitator

@ Saskatchewan Workers' Compensation Board

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Regina, Saskatchewan

Temps plein1+ ans d’expérience
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SIGNAUX

En bref

Saskatchewan Workers' Compensation Board is hiring a full-time Customer Care Facilitator to assess injured workers' needs, administer Workers Compensation Act benefits and manage assigned caseloads. The role involves recovery and return-to-work planning with workers, employers and health-care providers, plus field work. A university degree and one year of case management experience are required, along with a valid Class 5 Saskatchewan driver's licence.

Responsabilités :

  • Assess needs of individual injured workers
  • Administer Workers Compensation Act benefits
  • Develop recovery and return-to-work plans
  • Manage assigned caseloads and approve services
  • Prepare reasoned, plain language decisions

Résumé des exigences :

  • University degree in health care, education, social sciences, disability management or business
  • Minimum one year case management experience
  • Valid Class 5 Saskatchewan driver's licence
Source et dates

Flux d’un site d’emploi · saskjobs

Date publiée par l’employeur
2026-11-08
Première détection par notre source
2026-11-09
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineServices sociaux et communautaires
Expérience1 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsroute : modérés
Milieu de travailBureau, Chez les clients, Domicile
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Permis de conduireexigé
FormationBaccalauréat (exigé)
Domaines d’étudeshealth care, education, social sciences, disability management, business

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Saskatchewan Workers' Compensation Board

Toutes ses offres
ChampValeur
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Description

Description

Job Summary:
As a member of our team, you are accountable for a broad range of responsibilities including assessing the needs of individual workers and administering the benefits of the Workers Compensation Act. Exercising leadership in the development of goal-oriented recovery and collaborative return-to-work planning; partnering with workers, employers, health-care providers, unions, and other service providers to ensure appropriate recovery and return to work planning; managing assigned caseloads; preparing reasoned, plain language decisions; adhering to procedures for return-to-work management; approving and authorizing services and benefits for injured workers.

It is an exciting time to work for the WCB as we undergo a significant business transformation and continue to evolve our service to make a difference in the lives of the workers and employers of Saskatchewan.

Qualifications:
A university degree in health care, education, social sciences, disability management or business is required, plus a minimum of one year case management experience. Case Management is defined as being responsible for an assigned client caseload and held accountable for all decisions and actions that impact individual cases. This position is a field position. As such, it is necessary for an individual to have a valid class 5 Saskatchewan drivers license.

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