Customer Excellence Specialist

Do you stand out for your quick thinking, resourcefulness, and natural interpersonal skills? Looking to grow at the intersection of personalized customer service and tech support in the heart of Montreal?

Our client, a recognized leader in pre-employment screening and corporate background check solutions, is seeking a Customer Excellence Specialist to join its dynamic downtown team.

Your Day-to-Day:
As the primary point of contact for candidates and corporate partners, you will provide smooth, reassuring guidance across the company's digital platforms. You will deliver accessible Tier-1 technical support, answer inquiries with precision, and ensure an impeccable daily user experience.

Why This Opportunity Stands Out:
- Career Stepping Stone: Initial 3- to 6-month contract with strong potential for extension or permanent placement.
- Stability & Balance: Full-time daytime schedule (40 hours/week), Monday through Friday.
- Prime Location: Modern, welcoming offices in the heart of downtown Montreal, easily accessible by public transit.

Advantages
Competitive hourly wage set between $20.00 and $21.00 per hour based on experience.

Stable, full-time day schedule (40 hours per week), Monday to Friday.

Prime downtown Montreal location, directly accessible by public transit (metro, commuter train, REM).

Modern, welcoming, and relaxed work environment (casual dress code; jeans permitted).

Inclusive, collaborative team atmosphere with free snacks, unlimited coffee, and break areas.

Tailored training and ongoing support via pairing with experienced colleagues.

3 to 6-month temporary contract with strong potential for extension or permanent placement.

Eligibility for a hybrid work model following an initial 3-month onboarding period.

Responsibilities
Promptly answer incoming inquiries via phone and concurrent live chat from candidates and clients.

Troubleshoot and resolve Tier 1 technical issues related to portal access (login issues, password resets, navigation).

Guide users patiently and professionally through the completion of their verification forms.

Manage, document, and meticulously track requests within the internal ticketing system.

Verify the accuracy of submitted supporting documents and ensure file compliance.

Work closely with internal verification and analysis teams to advance pending files.

Escalate complex matters to designated stakeholders according to established protocols.

Qualifications
High school diploma (DES) or recognized equivalent.

Minimum of 2 to 3 years of experience in customer service, call centers, or Tier 1 technical support.

Fluent bilingualism (French and English), both spoken and written.

High proficiency with computer tools, multi-screen setups, and ticketing/chat platforms.

Outstanding interpersonal skills, active listening, empathy, and strong patience.

Proven ability to manage stress and maintain attention to detail in a multitasking environment.

High energy, initiative, quick comprehension, and a strong sense of accountability.

Advanced proficiency in English is required for this role, as the incumbent will be communicating daily with candidates, clients, and colleagues located outside Quebec (notably in Ontario and internationally), as well as navigating technological systems and operational documentation that are unavailable in French.

Summary
Does this Customer Excellence Specialist role in downtown Montreal speak to you, and are you looking to join a welcoming, people-first team?

Apply online today and send your resume to the attention of Tsolere at: [email protected].

Looking forward to connecting with you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.