Customer Experience & Sales Coordinator

Customer Experience & Sales Coordinator

Comedy Bar — Danforth Location, Toronto, ON

Role Overview

Comedy Bar is seeking a Customer Experience & Sales Coordinator to manage day-to-day customer service and box office support while helping grow revenue through outbound sales.

This hybrid role combines customer experience, ticketing administration, and business development. The successful candidate will be responsible for providing excellent service to Comedy Bar customers while developing and managing outbound sales efforts for classes, workshops, and shows.

Customer Service / Box Office Responsibilities

• Respond to customer inquiries by phone, email, social media, and other communication channels
• Assist customers with ticket purchases, reservations, exchanges, transfers, refunds, credits, and cancellations
• Troubleshoot ticketing, online purchasing, and customer account issues
• Provide information regarding shows, classes, schedules, pricing, venues, seating, accessibility, policies, memberships, gift cards, and promotions
• Resolve customer complaints and service issues, escalating to management when necessary
• Manage customer communication related to cancelled, postponed, or rescheduled shows and classes
• Maintain accurate customer records and document relevant interactions and follow-ups
• Coordinate with venue, programming, and front-of-house teams to resolve customer and ticketing issues
• Support customer inquiries related to private events and corporate bookings
• Maintain knowledge of upcoming programming, promotions, and Comedy Bar policies
• Identify recurring customer issues and recommend improvements to customer-service processes
• Maintain customer-service templates, FAQs, and standard responses

Box Office / Ticketing Administration

• Monitor ticket sales, reservations, and inventory
• Manage guest lists, holds, complimentary tickets, and promotional offers as required
• Maintain accurate show and ticket information within ticketing systems
• Assist venue staff with ticketing and reservation issues
• Investigate ticketing discrepancies and generate basic reports as required

Customer Retention & Revenue Opportunities

• Identify opportunities to retain customers who experience service issues
• Recommend alternative shows when a customer's preferred performance is unavailable
• Inform customers about relevant upcoming shows, memberships, gift cards, and promotions
• Help convert general customer inquiries into ticket purchases where appropriate
• Identify potential corporate and private-event leads arising through customer inquiries

Outbound Sales

• Conduct outbound sales outreach through cold calling and email
• Generate new business for Comedy Bar classes, workshops, and shows
• Identify and prospect potential customers and organizations
• Develop and implement outbound sales strategies for each product/service offering
• Build and manage a consistent sales pipeline
• Develop and maintain an effective sales funnel from prospecting through conversion
• Qualify leads and identify appropriate sales opportunities
• Conduct follow-up with prospects throughout the sales process
• Maintain accurate prospect, activity, and opportunity information within the CRM
• Track sales activity, conversion rates, and results
• Identify opportunities to improve sales messaging, targeting, and conversion
• Develop repeatable outreach processes, scripts, email templates, and sales workflows
• Work with management to establish sales targets and priorities
• Provide regular reporting on pipeline activity, opportunities, and sales performance

General Responsibilities

• Work collaboratively with programming, marketing, operations, and management
• Maintain accurate records and complete administrative tasks associated with the role
• Assist with other customer service, ticketing, and sales initiatives as required

Qualifications & Skills

• Strong written and verbal communication skills
• Excellent customer-service and interpersonal skills
• Comfortable making outbound cold calls and initiating sales conversations
• Strong organizational and follow-up skills
• Ability to manage multiple priorities and customer interactions simultaneously
• Comfortable working with CRM, ticketing, and other business software
• Ability to develop relationships with customers and prospective clients
• Self-motivated and comfortable working toward sales targets
• Previous customer service, sales, hospitality, entertainment, or ticketing experience is an asset
• Experience with outbound sales or business development is an asset

Compensation

• Base salary: $60,000 CAD annually
• Performance-based sales commission in addition to base salary
• Commission structure and eligibility details to be discussed with successful candidates
• Two weeks of paid vacation per year

Employment Details

• Full-time
• Based at Comedy Bar Danforth in Toronto
• Primarily on-site, 2pm to 10pm, Tuesday to Saturday