Publié il y a 2 heures
Customer Operations & Process Excellence Specialist- Hybrid
@ Lineage Logistics
Calgary, Alberta
En bref
Lineage Logistics is hiring a Customer Operations & Process Excellence Specialist on a full-time hybrid basis, Monday to Friday, 8am to 4am with flexible hours. The role leads and trains a customer care team handling orders, inventory, availability and inquiries, and acts as liaison between operations and customers. The posting requires 2 years of warehouse or logistics customer service experience and offers medical, dental, life and disability insurance, RRSP matching and paid time off.
Responsabilités :
- Plan, assign and direct customer care team work
- Ensure timely customer follow-up on issues
- Manage customer accounts and liaise with operations
- Prepare daily, weekly and monthly customer activity reports
- Provide ongoing team training
Résumé des exigences :
- 2 years customer service in warehouse or logistics
- Excellent verbal and written communication
- Microsoft Office and basic math skills
- Ability to lift at least 20 lbs
- Flexible schedule including weekends
Outils et compétences
Source et dates
Site carrière / système de candidatures · phenom
- Date publiée par l’employeur
- 2026-11-13
- Première détection par notre source
- 2026-11-13
- Mise à jour du dossier source
- 2026-11-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Entrepôt |
| Position | Assis et debout |
| Exigences physiques | physique faible · soulever 20 lb · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Régime de retraite |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Lineage Logistics
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list. Nasdaq: LINE
- Abonnés LinkedIn
- 156 948
- Personnes associées sur LinkedIn
- 10 859
- Bureaux déclarés
- 46500 Humboldt Dr., Novi, MI 48377, US
- Hareshill Road, Heywood, England OL10 2TP, GB
- 1 Park Plaza #550, Irvine, CA 92614, US
- 801 Montgomery St, San Francisco, California 94133, US
- Herengracht 483, Amsterdam, North Holland 1017 BT, NL
- Catégories d’activité
- Warehousing
- Food Delivery
- Logistics
- Supply Chain Management
- Food Processing
- Autres noms enregistrés
- LINEAGE LOGISTICS HOLDINGS, LLC
- Lineage Logistics
- Lineage
- Spécialités
- Cold Storage
- Public Warehousing
- Logistics Consulting
- Temperature Controlled Logistics
- Food Processing
- Transportation
- Logistics Consulting
- High Pressure Processing
- Food
- Supply Chain
- 3PL
- Industrial Real Estate
- Build to Suit
- Redistribution
- Warehouse Automation
- and Food Logistics
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 10 710 304 443
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the…
| Champ | Valeur |
|---|---|
| Secteur | Transportation, Logistics, Supply Chain and Storage |
| Taille | 10,001+ employees |
| Siège social | Novi, MI |
| Type d’organisation | Privately Held |
| Spécialités | Cold StoragePublic WarehousingLogistics ConsultingTemperature Controlled LogisticsFood ProcessingTransportationLogistics ConsultingHigh Pressure ProcessingFoodSupply Chain |
| Offres sur Jobsy | 33 |
| Voir la page |
Monday-Friday 8am-4am (flexible earlier or later).
Hybrid (in office Tuesday through Thursday) (At home Monday & Friday)
Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and product availability, and handling customer inquiries in a timely manner for both internal and external customers.KEY DUTIES AND RESPONSIBILITIES
- Plan, assign and direct the work of a customer care team
- Ensure the team is providing timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
ADDITIONAL DUTIES AND RESPONSIBILITIES
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
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