Customer Service Coordinator

On behalf of our client, we are looking for a Customer Success Coordinator to join their team in Halifax, Nova Scotia.

The Opportunity:

As Customer Success Coordinator, you will be at the center of customer communication, sales operations, and digital engagement playing a key role in how the brand shows up across multiple channels. You’ll work closely with sales, marketing and internal teams to ensure a seamless and responsive customer experience. From managing inquiries and coordinating solutions to supporting e-commerce and marketing initiatives, this role offers variety, visibility, and the opportunity to make a real impact. If you thrive in a fast-paced environment where no two days look the same, this is a role where you can truly take ownership.

The Ideal Candidate:

You are naturally organized, proactive and customer-focused, with a strong sense of ownership over your work. You enjoy being the go-to person who keeps things moving and ensures nothing falls through the cracks. You are engaged and a strong communicator who can navigate multiple priorities while maintaining professionalism and attention to detail. You thrive in a collaborative environment, are comfortable learning new systems, and bring a solutions-oriented mindset to everything you do.

Requirements

• Ensure all incoming phone calls and customer service lines are answered promptly and professionally.

• Direct technical and product-specific inquiries to appropriate internal subject matter experts and ensure timely follow-up.

• Gather, coordinate and maintain customer responses and resolutions with sales and service teams.

• Ensure clear and professional communication across all customer interactions.

• Monitor social media platforms for messages, comments, and customer service inquiries.

• Direct inbound service or sales inquiries to appropriate internal teams.

• Assist in content creation, scheduling, and administration in coordination with marketing.

• Organize and delegate incoming emails and respond to high-priority customer messages.

• Process and prepare Amazon shipments.

• Follow up on orders older than 10 days.

• Update inventory and track order progress.

• Update and maintain pricing sheets across platforms.

Qualifications:

• Post-secondary education in Business, Marketing, Communications or related discipline (or equivalent experience)

• Experience with CRM and ERP systems.

• Familiarity with e-commerce platforms.

• Strong written and verbal communication skills.

• Excellent organizational and time management abilities.

• Ability to manage multiple priorities and follow through on detailed tasks.

• Strong interpersonal skills with a customer-first mindset.

• Ability to collaborate across departments.

• High level of professionalism and attention to detail.

Benefits

• Base salary: $50,000–$55,000 annually (experience dependent)

• Company profit sharing

• Comprehensive health care plan

• Monday–Friday schedule, 9:00 AM – 5:00 PM

• In-office role, Halifax, Nova Scotia.

• Please note, hybrid or work remote is NOT an option in this position and will not be considered.

If the above information excites you and is a career opportunity you would like to explore, please apply through the following link: https://zurl.to/pY1T?source=CareerSite and an enthusiastic member of our recruitment team will review your resume and related qualifications!

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*

The Warrington Group is a boutique, female-founded and led recruitment firm redefining how hiring gets done.

We don’t believe in volume-based recruiting, outdated processes, or transactional hiring. We believe in partnership and building teams that actually move businesses forward.

Since launching in 2020 and headquartered in Halifax, we’ve earned a reputation for delivering high-impact results through a relationship-first, transparent approach while challenging the status quo of what both clients and candidates have come to expect from recruitment.

Our work has been recognized with the 2026 Consumer Choice Award for Best Employment Agency in Halifax and Top 25 Most Powerful Women in Business (2026) ~ reflections of our growth, standards, and commitment to doing things differently.

We partner with organizations across Accounting, Financial Services, Legal, Sales, Marketing, Professional Services, Administrative Support, Contact Centre, Operations, Healthcare, and Manufacturing.

We work with people who take their careers seriously.

If you would like to send your resume for potential opportunities not listed on our careers site, you may do so via email ~ [email protected].

Please note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.