Customer Service Rep (Travel Enthusiast) On-Site

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

As a Customer Service Representative, you’ll:

* Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
* Determine customer reservation needs and preferences by utilizing established question and answer techniques
* Greet and converse with customers in a courteous, friendly, and professional manner.
* Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
* Research travel rates, destinations, options, and packages for customers.
* Process travel transactions by entering accurate and complete reservation information into the relevant systems
* Professionally and accurately support customer requests for itinerary changes or cancellations.
* Correctly answer general travel and site related questions from customers
* Deliver expert customer experiences…with a smile.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

* The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
* Paid training and lucrative employee referral program.
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* A modern, state-of-the-art office setting with advanced technologies and a great team.
* Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
* A range of other perks and benefits