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Première détection par notre source: il y a 5 jours

Customer Success Manager

@ Altea Recruiting

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Télétravail au Canada

TélétravailTemps plein3+ ans d’expérience
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SIGNAUX

En bref

Altea Recruiting is hiring a full-time Customer Success Manager to own customer retention, onboarding and adoption after the sale across a portfolio of active accounts. The role is fully remote within the United States or Canada, with a results-focused flexible schedule and a base salary of USD $75,000 to $105,000 plus performance-based variable pay.

Responsabilités :

  • Manage a portfolio of active customers post-sale
  • Guide onboarding, adoption and ongoing support
  • Monitor customer health, usage and engagement
  • Identify risks and drive retention
  • Pursue renewal, expansion and upsell opportunities

Résumé des exigences :

  • 3 to 6+ years in customer success or account management
  • Strong written and verbal English communication
  • Ability to manage multiple customer relationships
  • Experience with CRM and customer success tools
  • Strong problem-solving and relationship-building skills

Outils et compétences

CRM

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueCongés payés
Source et dates

Type de source non vérifié · dover

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-04
Mise à jour du dossier source
2026-11-04

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Avantages mentionnésCongés payés généreux, Horaire flexible, Prime de rendement, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Altea Recruiting

Toutes ses offres
ChampValeur
Offres sur Jobsy12
Description

About the Role

As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and long-term value after the sale. You will work closely with customers to support onboarding, adoption, and ongoing success while acting as a trusted point of contact throughout the customer lifecycle.

This role is suited for professionals who are customer-focused, proactive, and comfortable managing multiple accounts while owning retention and engagement outcomes.

Your Responsibilities

• Manage a portfolio of active customers post-sale
• Act as the primary point of contact for customer onboarding and ongoing support
• Ensure customers achieve value from products or services
• Monitor customer health, usage, and engagement
• Identify risks, address issues, and drive retention
• Coordinate with internal teams to resolve customer needs
• Identify expansion, renewal, and upsell opportunities
• Maintain accurate customer records and activity in the CRM
• Meet or exceed retention and customer satisfaction targets

Preferred Qualifications

• 3 to 6+ years of experience in customer success, account management, or a customer-facing role
• Strong written and verbal communication skills in English
• Proven ability to manage multiple customer relationships simultaneously
• Experience using CRM and customer success tools
• Strong problem-solving and relationship-building skills
• Customer-focused and performance-driven mindset

Location

Remote United States or Canada

Salary and Benefits

• Base Salary: USD $75,000 to $105,000 annually
• Bonus or variable compensation based on retention and performance
• Fully remote work environment
• Flexible schedule focused on results
• Career progression opportunities into senior customer success or leadership roles
• Ongoing training and professional development
• Paid time off and company holidays
• Health, dental, and vision benefits where applicable

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Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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