Publié le mois dernier
Customer Success Manager
@ FLiiP
Brossard, Québec
En bref
FLiiP is hiring a full-time Customer Success Manager to drive retention, expansion and advocacy among fitness business clients. The role guides onboarding, advises customers on ROI, and works with product and engineering to resolve issues. The posting states a hybrid work model and bilingual French/English requirements.
Responsabilités :
- Onboard new clients and support their transition from previous software
- Identify account expansion and revenue opportunities
- Advise customers on performance and return on investment
- Communicate new features and drive adoption
- Work with product and engineering teams to resolve issues
Résumé des exigences :
- 3-5 years of customer success or account management experience
- Bilingual French and English, written and verbal
- Experience in B2B SaaS or technology
- Analytical skills with customer usage metrics
- Fitness, wellness or related industry experience is an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-10-07
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Avantages mentionnés | Horaire flexible, Mieux-être, Allocation de télétravail |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
FLiiP
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 3 |
About FLiiP
FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management. We're part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to our rapid growth trajectory. You'll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
Journal
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