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Customer Success Manager - Montréal

@ Camphouse

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Toronto, Ontario

Temps plein
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En bref

Camphouse is hiring a Customer Success Manager in Montréal, full-time and permanent, to be the main point of contact for a portfolio of client accounts. The role involves building client relationships, driving platform adoption, running business reviews, monitoring churn risk, and protecting client data.

Responsabilités :

  • Serve as main point of contact and trusted advisor for clients
  • Create success plans and run regular business reviews
  • Drive platform adoption through onboarding and trainings
  • Monitor customer health and manage escalations
  • Guide clients on data security and privacy requirements

Résumé des exigences :

  • Proven customer success or account management experience, ideally B2B SaaS
  • Bachelor's degree in Business, Marketing, Communications or related field
  • Fluent English; French is an asset
  • Strong relationship-building and communication skills
  • Analytical, organized and able to manage several accounts

Outils et compétences

SalesCybersecurityClient relationship managementRelationship building
Source et dates

Site carrière / système de candidatures · teamtailor

Date publiée par l’employeur
2026-10-06
Première détection par notre source
2026-10-09
Mise à jour du dossier source
2026-10-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (exigé)
Domaines d’étudesBusiness, Marketing, Communications

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Camphouse

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

The Intelligent Media Operations Platform

Description complète de l’entreprise

Camphouse is the leading intelligent media operations platform for brands and agencies. It provides a comprehensive overview of all your marketing activities, campaign plans, and annual summaries in one place.

Abonnés LinkedIn
4 606
Personnes associées sur LinkedIn
74
Bureaux déclarés
  • Nybrogatan 11, Stockholm, Stockholm County 114 35, SE
  • New York, New York 10580, US
  • Stortorget 13b, Malmö, Sverige 21122, SE
Autres noms enregistrés
  • Camphouse
Spécialités
  • media planning tool
  • media tool
  • project management tool
  • campaign management
  • marketing planning
  • marketing campaign management
  • MarTech
  • and media management platform
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

Camphouse is the leading intelligent media operations platform for brands and agencies. It provides a comprehensive overview of all your marketing activities, campaign plans, and annual summaries in one place.

ChampValeur
SecteurTechnology, Information and Media
Taille51-200 employees
Siège socialStockholm, Stockholm County
Type d’organisationPrivately Held
Fondée en2012
Spécialitésmedia planning toolmedia toolproject management toolcampaign managementmarketing planningmarketing campaign managementMarTechand media management platform
Offres sur Jobsy1
LinkedInVoir la page
Description

Want to be the person our clients can't imagine working without?

Camphouse is growing in North & South America, and we're looking for a Customer Success Manager in Montréal to help our clients get the most out of our platform. You'll own a portfolio of accounts, build relationships based on trust, and make sure every client sees real, lasting value from working with us.

About Camphouse

Camphouse is a centralized media operations platform for complex marketing campaigns. Trusted by global brands and agencies, we bring planning, execution, tracking, and reporting together in one system, replacing scattered spreadsheets and fragmented tools with clarity, control, and collaboration. Our platform helps teams unlock their full potential, get a complete view of performance, and work more efficiently across local and global campaigns. Camphouse also uses AI‑ready data to support smarter workflows and insights as marketing evolves.

What the role is about

You'll be your clients' go-to partner: the one who understands their goals, knows how they use Camphouse, and always has an idea for how they can get more out of it. You'll report to our VP Customer Success and work alongside our global Customer Success team, as well as Sales, Product, Support, and Information Security.

What you'll be doing

Building strong client partnerships:

  • Serve as the main point of contact for your clients and become their trusted advisor

  • Learn their business goals and challenges inside out

  • Create and follow through on success plans together with each client

  • Hold regular business reviews to track progress and find new growth opportunities

  • Identify opportunities to expand and upsell

Driving adoption and results:

  • Help clients get up to speed and make the most of the platform

  • Run and coordinate trainings with the Customer Success team

  • Share best practices, market trends, and recommendations

Staying ahead of risks:

  • Monitor customer health and take early action to prevent churn

  • Own escalations and work across teams to resolve them quickly

Making Camphouse better:

  • Bring the client's perspective into the organization and advocate for their needs

  • Contribute to improving how we work in Customer Success

Protecting client data:

  • Work with our Information Security and Privacy teams to meet client data protection requirements

  • Guide clients on security best practices and privacy regulations such as GDPR and CCPA

  • Keep clients informed about security updates and manage access and permissions for their accounts


About you

You have:

  • Proven experience in customer success, account management, or a similar client-facing role, ideally in B2B SaaS

  • A bachelor's degree in Business, Marketing, Communications, or a related field (relevant certifications are a plus)

  • Great at building relationships and communicating clearly, including explaining technical topics to non-technical users

  • Analytical and solution-oriented

  • Organized enough to manage several clients and priorities at once

  • Collaborative, proactive, and focused on results

  • Fluent in English; French is a plus


What's in it for you

  • Competitive salary and benefits

  • A portfolio of well-known brands and agencies

  • A chance to help build our presence in North America

  • An international team that works closely across time zones

  • A fast-growing company with a strong focus on innovation and quality


📍 Montréal, Canada
🕒 Contract type: Permanent, full-time

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