Publié il y a 2 mois
Customer Success Manager, Oakville (Toronto)
@ Timescapes
Oakville, Ontario
En bref
Timescapes is hiring a Customer Success Manager in Oakville (Toronto) to drive onboarding, adoption and engagement across a portfolio of up to 200 construction projects in Canada and the U.S. The role also identifies expansion opportunities and passes qualified leads to sales. It is a full-time position with the employer's benefits and a strong focus on face-to-face relationships.
Responsabilités :
- Manage a portfolio of up to 200 construction projects in Canada and the U.S.
- Guide project teams through onboarding and platform adoption
- Manage contract extensions and expansions
- Identify new project opportunities (CSQLs) for the sales team
- Answer user inquiries and offer timely guidance
Résumé des exigences :
- 2-3 years in customer success or account management
- Excellent communication and interpersonal skills
- Strong customer-focused mindset and problem-solving ability
- Ability to build rapport with customers and internal stakeholders
- Passion for technology solutions that solve real customer problems
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-09-16
- Première détection par notre source
- 2026-10-09
- Mise à jour du dossier source
- 2026-10-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congé parental généreux, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Timescapes
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Timescapes is a visual progress tracking solution for complex construction projects.
Description complète de l’entreprise
Timescapes is an essential tool for monitoring progress while both onsite and offsite. The combination of real-time visibility and a highly-intuitive user experience enables construction managers to be significantly more proactive with respect to progress tracking. The consistent, continuous image capture also serves to produce a highly effective source of visual documentation for substantiating delay and equipment utilisation claims, while also enabling site teams to communicate more effectively. Established in New Zealand in 2017, Timescapes is quickly becoming a must-have on construction sites globally. It is currently used by over 100 leading construction companies on over 1000 projects in New Zealand, Australia, Canada, and the United States.
- Abonnés LinkedIn
- 8 426
- Personnes associées sur LinkedIn
- 58
- Bureaux déclarés
- 130 St Georges Bay Road, Level 2, Parnell, Auckland, 1052, NZ
- 407 Iroquois Shore Rd, Oakville, Ontario L6H 1M3, CA
- The Commons Cremorne PtyLtd, 10-20 Gwynne Street, Cremorne, VIC 3121, AU
- Catégories d’activité
- Construction
- Information Technology
- Photography
- Autres noms enregistrés
- Timescapes
- Spécialités
- Time-lapse Photography
- Construction Monitoring
- Live Monitoring
- Construction time-lapse
- Construction documentation
- Construction Technology
- Software
- Hardware
- Remote Monitoring
- Compliance documentation
- Project tracking
- Project Management
- Health and Safety
- Job Site Management
- Construction Cameras
- and Reality Capture
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Timescapes is an essential tool for monitoring progress while both onsite and offsite. The combination of real-time visibility and a highly-intuitive user experience enables construction managers to be significantly more proactive with respect to progress tracking. The consistent, continuous image capture also serves to produce a highly effective source of visual documentation for substantiating delay and equipment…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 11-50 employees |
| Siège social | Auckland |
| Type d’organisation | Privately Held |
| Fondée en | 2017 |
| Spécialités | Time-lapse PhotographyConstruction MonitoringLive MonitoringConstruction time-lapseConstruction documentationConstruction TechnologySoftwareHardwareRemote MonitoringCompliance documentation |
| Offres sur Jobsy | 1 |
| Voir la page |
As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding, adoption and engagement. Managing a portfolio of projects, you will develop and foster strong relationships with project teams. You will also manage project extensions and expansions, and identify new project opportunities (CSQLs) to fuel revenue growth. You’ll develop expert-level knowledge of our customers and our product. As the internal voice of the customer, you will provide valuable feedback and examples of client ROI to our Product, Marketing and Sales teams.
Key responsibilities
- Project Success:
- Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S.
- Work closely with the Sales and Service Delivery team to manage the full project lifecycle, stepping in to own the project after implementation, ensuring project teams are receiving the Timescapes “customer value comes first” experience through onboarding, adoption and ongoing daily usage.
- Relationship Building & Value Driving:
- Guide project teams through the onboarding process to drive proactive and timely platform adoption and engagement.
- Nurture and develop strong relationships with high-value project teams and users in person and virtually with value-added insights and training sessions, and monitor user engagement and satisfaction closely to measure the success of your efforts.
- Develop Timescapes champions who will help drive team and company-wide referrals and adoption.
- Revenue Expansion:
- Manage project extensions and expansions, e.g contract extensions and incremental cameras
- Leverage project team relationships to proactively identify new project opportunities. These will be CSQLs (Customer Success Qualified Leads) that will be passed to the sales team to close.
- Analysis & Reporting:
- Analyse user data and supporting metrics to prioritize high-value customers in need of value activity or expansion opportunities.
- Customer Support:
- Ensure a smooth experience for users by answering inquiries and offering guidance in a timely manner.
KPI’s
- Time to Activation and Time to Value
- User Engagement DAU/MAU (Daily Active Users/Monthly Active Users)
- Customer Satisfaction (CSAT)
- Upsell Revenue (Contract extensions, incremental camera revenue)
- CSQLs (New project opportunities)
Requirements
Profile and Experience
- 2-3 years of experience in customer success, account management, or related roles
- Excellent communication and interpersonal skills
- Passion for driving success and a genuine desire to help customers achieve their goals
- Genuinely values engaging with people and goes out of their way to meet face-to-face
- Strong customer-focused mindset and strong problem-solving abilities
- Passion for technology solutions that solve real customer problems
- Ability to build rapport and establish trust with customers and internal stakeholders
Competencies
Demonstrate the key competencies that are important to Timescapes:
- Quality - both in your work and interactions
- Great Communicator - clear and concise communication
- Problem Solving - comfortable thinking on the spot and simplifying complex situations
- Adaptability - thrive in a busy and changing environment
- Efficiency - you’re productive, not busy
Benefits
Life at Timescapes
Our team tells us what they value most: the people, the product, the trust, and the opportunity to do work that actually matters. We have built that culture deliberately and we look for it in every hire we make.
We take care of our people. That means generous health, dental and vision coverage, 20 days leave including a full company Christmas shutdown, parental leave top-up to 16 weeks, wellbeing support through My Sparrow, and a real commitment to your learning and development.
If you are looking for a place where your work ships into the real world, where the team is small enough that your contributions matter, and where the mission is clear, we would love to hear from you.
Journal
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