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Customer Success Specialist

@ High Tech Genesis

Toutes ses offres Site Web

Montréal, Québec

Sur placeTemps plein
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En bref

High Tech Genesis is hiring a full-time Customer Success Specialist to support customers and installers across email, phone, chat, SMS/WhatsApp and in-app channels. The role covers onboarding, end-to-end issue resolution, pre-sales support and process improvement. Strong French communication is required, and a background in the energy sector is an asset.

Responsabilités :

  • Guider les clients et installateurs dans l'intégration et le déploiement
  • Offrir un soutien multicanal (courriel, téléphone, clavardage, SMS/WhatsApp)
  • Prendre en charge les problèmes de bout en bout et coordonner les escalades
  • Rédiger des procédures, de la documentation et du contenu pour les clients
  • Collaborer avec les équipes des ventes, du marketing et des opérations

Résumé des exigences :

  • Excellentes compétences en communication en français
  • Expérience de travail avec les ventes, les opérations et le marketing
  • Maîtrise des outils comme Dynamics 365, Jira, Salesforce et Genesys
  • Capacité à soutenir les activités de prévente
  • Expérience dans le secteur de l'énergie, un atout

Outils et compétences

Dynamics 365JiraSalesforceIntercomTalkdeskGenesys
Source et dates

Site carrière / système de candidatures · recruitee

Date publiée par l’employeur
2026-05-04
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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High Tech Genesis

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Product Engineering Services for the High-Tech Sector

Description complète de l’entreprise

At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services. We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.

Abonnés LinkedIn
3 774
Personnes associées sur LinkedIn
23
Bureaux déclarés
  • 2781 Lancaster Road, Suite 100, Ottawa, ON K1B 1A7, CA
Autres noms enregistrés
  • High Tech Genesis
Spécialités
  • Telecommunications
  • Product Verification
  • Software Development
  • Software Quality Assurance
  • High Tech
  • Technology
  • Developers
  • Engineer
  • Engineer
  • Cloud Developer
  • Network Engineering
  • Network Security
  • Embedded
  • C++ Software Development
  • Test Automation Development
  • Java/J2EE Software Development
  • IT Support
  • Software testing
  • Product Architect
  • DevOps Engineers
  • Scrum Master
  • User Interface Designer
  • Technical Writer
  • Hardware Engineer
  • Project Management
  • and Infrastructure Engineer
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services. We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.

ChampValeur
SecteurBusiness Consulting and Services
Taille51-200 employees
Siège socialOttawa, ON
Type d’organisationPrivately Held
Fondée en2011
SpécialitésTelecommunicationsProduct VerificationSoftware DevelopmentSoftware Quality AssuranceHigh TechTechnologyDevelopers EngineerEngineerCloud Developer
Offres sur Jobsy46
LinkedInVoir la page
Description

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

Your next chapter starts here.

You will deliver high‑quality support across email, phone, chat, SMS/WhatsApp, and in‑app channels. You’ll guide customers and installers through onboarding, resolve issues end‑to‑end, and collaborate with internal teams to improve the overall customer experience.

In this role, you will:

  • Support pre‑sales conversations, customer education, and discovery.

  • Guide customers and installers through onboarding, installation, and deployment.

  • Deliver multi‑channel support (email, phone, chat, SMS/WhatsApp, in‑app).

  • Own issues end‑to‑end and coordinate escalations.

  • Build SOPs, documentation, and customer‑facing content.

  • Collaborate with RevOps, Marketing, Product, and Operations.

  • Identify process gaps and drive improvements.

  • Contribute to product testing, bug reporting, and trend analysis.

  • Experience working with sales, operations, and marketing.

  • Strong French communication skills.

  • Comfortable with ambiguity, proactive, and resourceful.

  • Able to support pre‑sales, not just post‑sale support.

  • Tech‑savvy; familiar with tools like Dynamics 365, Jira, Salesforce, Intercom, Talkdesk, Genesys.

  • Organized, independent, and commercially aware.

  • Background in the energy sector is an asset.

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.

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