Publié il y a 3 mois
Customer Success Specialist (Automation)
@ GRAYBAR CANADA
Dartmouth, Nouvelle-Écosse
En bref
Graybar Canada is hiring a full-time Customer Success Specialist (Automation) for its Atlantic Regional Office in Dartmouth, NS. The role manages a portfolio of service and subscription customers, driving renewals, adoption and expansion revenue, with no evening or weekend shifts and a benefits package.
Responsabilités :
- Own renewal process for service and subscription contracts
- Onboard customers and drive adoption of subscribed services
- Identify expansion and upgrade opportunities
- Conduct quarterly business reviews and report on KPIs
- Coordinate with sales, technical and finance teams
Résumé des exigences :
- Experience in customer success or account management, preferably B2B or automation
- Track record managing renewal targets, ARR or subscriptions
- Strong communication and executive-level presentation skills
- Proficiency with CRM and CSM tools such as Salesforce or Gainsight
- Analytical mindset using data and dashboards
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · tbe
- Date publiée par l’employeur
- 2026-08-12
- Première détection par notre source
- 2026-10-10
- Mise à jour du dossier source
- 2026-10-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Milieu de travail | Bureau, Chez les clients |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Régime de retraite, Aide aux études, Prime de rendement, Actions ou participation, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
GRAYBAR CANADA
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Your Wholesale Distributor for leading manufacturers of Electrical, Comm/Data, and Automation products. ⚡️🖥️🤖
Description complète de l’entreprise
Graybar Canada is a wholesale distribution, specializing in high-quality electrical, communications, data, and industrial products. We are an employee-owned company headquartered in Halifax, Nova Scotia, with a strong national presence with over 31 strategically located branches. Our divisions, including Electrical Supply, Industrial/Automation, Lighting, Comm/Data, Utility, Security, and Oil & Gas, offer tailored solutions, backed by a team of specialists dedicated to understanding and meeting your unique challenges. Quality is at the core of our operations, encompassing customer service, product selection, supply chain management, and distribution. As one of the oldest and largest electrical distributors in Canada, our heritage of innovation and excellence drives our commitment to delivering the best in electrical distribution from coast to coast to coast. At Graybar Canada, we're not just a company; we're your trusted partner for all your electrical and communications needs. Let's connect and illuminate a path to a brighter future together.
- Abonnés LinkedIn
- 9 798
- Personnes associées sur LinkedIn
- 514
- Bureaux déclarés
- 3600 Joseph Howe Dr, Halifax, Nova Scotia B3L, CA
- 130 Hayward Ave, Kitchener, Ontario N2C, CA
- 494 Massey Rd, Guelph, Ontario, CA
- 85 Morley St, Hamilton, Ontario L8H, CA
- 260 Brownlow Ave, Dartmouth, Nova Scotia B3B, CA
- 1765 Connolly Ave, Bathurst, New Brunswick E2A, CA
- 108 Logan Rd, Bridgewater, Nova Scotia B4V, CA
- 13 Walker Dr, Charlottetown, Prince Edward Island C1A, CA
- 356 O'Connell Dr, Corner Brook, Newfoundland and Labrador A2H, CA
- 9124 Route 130, Florenceville, New Brunswick E7L 1Y9, CA
- 668 Prospect Street, Fredericton, New Brunswick E3B 6G9, CA
- 4 Bayley St, Grand Falls-Windsor, Newfoundland and Labrador A2A, CA
- 9 Roscoe Dr, Kentville, Nova Scotia B4N, CA
- 385 Edinburgh Dr, Moncton, New Brunswick E1E, CA
- 136 Terra Cotta Dr, New Glasgow, Nova Scotia B2H, CA
- 300 Charlotte St, Saint John, New Brunswick E2L, CA
- 47 Pippy Pl, St John’s, Newfoundland and Labrador A1B, CA
- 1100 Upper Prince St, Sydney, Nova Scotia B1P, CA
- 45 Polymer Rd, Truro, Nova Scotia B2N, CA
- 4 1st St, Wabush, Newfoundland and Labrador A0R, CA
- 6 Industry Ave, Yarmouth, Nova Scotia B5A, CA
- 7000 Kinsmen Ct, Niagara Falls, Ontario, CA
- 1730 Bantree St, Ottawa, Ontario K1B, CA
- 2354 Maley Dr, Sudbury, Ontario P3A, CA
- 2760 Deziel Dr, Windsor, Ontario N8W, CA
- 2765 48 Ave NE, Calgary, Alberta, CA
- 10334 176 St NW, Edmonton, Alberta, CA
- 6741 Cariboo Rd, Burnaby, British Columbia, CA
- 160 Brunel Rd, Unit A, Mississauga, Ontario L4Z 1T5, CA
- 7245 Highway 50, Unit 1, Vaughan, Ontario L4H 4P6, CA
- 100 - 19600 Langley Bypass, Langley, British Columbia V3A 7B1, CA
- Catégories d’activité
- Electronics
- Lighting
- Service Industry
- Sales
- Wholesale
- Electrical Distribution
- Industrial Automation
- Autres noms enregistrés
- GRAYBAR CANADA
- Graybar Canada
- Spécialités
- electrical distribution
- automation
- communications/data
- security
- lighting
- Energy
- and Oil & gas
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Graybar Canada is a wholesale distribution, specializing in high-quality electrical, communications, data, and industrial products. We are an employee-owned company headquartered in Halifax, Nova Scotia, with a strong national presence with over 31 strategically located branches. Our divisions, including Electrical Supply, Industrial/Automation, Lighting, Comm/Data, Utility, Security, and Oil & Gas, offer tailored…
| Champ | Valeur |
|---|---|
| Secteur | Wholesale |
| Taille | 501-1,000 employees |
| Siège social | Halifax, Nova Scotia |
| Type d’organisation | Privately Held |
| Spécialités | electrical distributionautomationcommunications/datasecuritylightingEnergyand Oil & gas |
| Offres sur Jobsy | 50 |
| Voir la page |
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada is a leader in the distribution of high quality electrical, automation, and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada has an exciting career opportunity available. We are currently seeking a Customer Success Specialist (Automation) to join our Atlantic Regional Office in Dartmouth, NS.
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
Summary:
As a key member of the Atlantic Automation Solutions & Services team, the Customer Success Specialist is responsible for driving customer retention, expanding recurring revenue, and delivering an exceptional customer experience. This role manages a portfolio of customers with service, support, and subscription-based agreements, ensuring they achieve maximum value from their investments in our Solutions & Services offerings.
The successful candidate will proactively oversee contract renewals, build strong customer relationships, identify opportunities for service expansion and cross-functional solutions, and collaborate with internal teams to support customer success objectives. By acting as a trusted advisor, the Customer Success Specialist helps customers achieve their operational goals while contributing to the continued growth and profitability of the business.
Requirements:
- Own the renewal process for service & subscription contracts in the assigned account portfolio.
- Track renewal dates, prepare renewal proposals, mitigate risks of non-renewal.
- Collaborate with sales or account management to secure renewal agreements before contract expiry.
- Onboard new customers (or new services within existing customers) to ensure they are setup correctly and begin receiving value early.
- Drive adoption of subscribed services and solutions – monitor usage, conduct health checks, identify gaps.
- Identify opportunities to expand services / solutions usage or upgrade subscription tiers.
- Work with sales/support/technical teams to propose additional services or features aligned with customer needs.
- Serve as primary customer contact post-sale for services/solutions offerings.
- Develop and maintain relationships with key stakeholders in customer organization (operations, plant/maintenance/engineering, finance).
- Conduct periodic review meetings (Quarterly Business Reviews or similar) to communicate value delivered, ROI, performance metrics, usage, roadmap.
- Monitor account health indicators (service usage, support issues, feedback) to proactively address issues.
- Escalate or coordinate internal resources (technical, support, delivery) as needed to resolve issues.
- Create action plans for at-risk customers.
- Use CRM / CSM tools (e.g. Salesforce, etc.) to maintain accurate account data, contract status, renewal pipeline.
- Track KPIs such as Renewal Rate, Churn Rate, Net Dollar Retention, ARR growth, Customer Satisfaction (NPS, CSAT), Time-to-Value.
- Report regularly to leadership on portfolio performance vs targets.
- Coordinate closely with Sales, Delivery / Implementation / Field Service Teams, Technical Support, Finance to ensure alignment in customer expectations and contract commitments.
- Provide feedback to product & service development teams about customer needs, feature gaps, market demands, etc.
- Customer Success & Experience Improvement
- Develop customer success plans for strategic/large accounts.
- Drive customer education, enablement (training, documentation, best practices) to ensure customers can leverage the full value of the services/solutions
Desired Skills & Experience:
- Experience in customer success, account management, or a related role, preferably in a B2B / industrial, automation, or technology service environment.
- Demonstrated track record of managing renewal targets, ARR, or subscription-based contracts.
- Strong interpersonal, communication (verbal & written), presentation skills. Ability to engage with executive level stakeholders.
- Analytical mindset – able to use data, dashboards, metrics to drive decisions & identify opportunities/risks.
- Proficiency with CRM / CSM tools (e.g. Salesforce, Gainsight, or similar) and reporting tools.
- Comfortable working in cross-functional teams; ability to coordinate internally (sales, technical, support) to deliver on customer commitments.
- Strong problem solving and negotiation skills.
- Experience in industrial automation, Rockwell or similar ecosystems (PLC/SCADA/software/services) is a plus.
- Experience with subscription software / cloud-based services, or digital transformation solutions.
- Familiarity with renewal / churn best practices, customer health scoring.
- Experience conducting QBRs or EBRs (Quarterly/Executive Business Reviews).
- Ability to travel to customer sites, distributor events, etc.
- Expansion ARR (upsell / cross-sell revenue).
- Customer Satisfaction
The above is a brief outline of position responsibilities and does not intend to be all inclusive of the current or future duties, responsibilities, or reporting relationships. If you are highly motivated and have a passion for customer service, and are looking for a fund, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.
#indeed123
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