Director Communications & Engagement

Job Summary

BC Financial Services Authority (BCFSA) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.

BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:

• Hiring team members who represent the population we serve;

• Removing barriers that may prevent equitable employment; and

• Supporting respectful work environments where everyone feels included and able to produce excellent results.

BCFSA is proud to be selected as one of BC's Top Employers (2025) in recognition of our competitive compensation, work-life balance, and progressive programs.

WHAT WE OFFER:

When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:

• Healthy living and work-life balance

• Comprehensive health and wellness benefits plan

• Opportunities for personal and professional development

• Competitive compensation

• A challenging and engaging team environment

• Defined benefits pension plan

• Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).

SUMMARY

The Director, Communications & Engagement is BCFSA's enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability. Reporting to the Chief of Staff, the Director leads BCFSA's communications and engagement function and is responsible for the communications, engagement, and governance capabilities that support understanding, relationships, trust, and confidence in BCFSA's work. The role ensures communications and engagement support BCFSA's mandate, Strategic Plan, regulatory effectiveness, organizational alignment, and purpose of building and maintaining confidence in British Columbia's financial services sector among consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.

ACCOUNTABILITIES

• Leads, directs, and builds BCFSA's communications and engagement strategy, communications and engagement governance framework, and enterprise communications and engagement capability.
• Serves as a BCFSA’s senior communications and engagement advisor and is accountable for influencing executive decision-making on enterprise communications, engagement, reputation, confidence-building, and communications risk.
• Accountable for the development, governance, implementation, and continuous improvement of the Communications Policy and related communications and engagement standards, practices, frameworks, and governance mechanisms.
• Develops and maintains communications and engagement frameworks, tools, standards, guidance, and practices that support understanding of BCFSA's mandate, regulatory priorities, decisions, and actions and contribute to trust and confidence in BCFSA's work.
• Accountable for BCFSA's interest holder engagement and consultation framework, including relationship management, engagement planning, stakeholder intelligence, and the integration of engagement insights into organizational planning and decision-making. Supports effective engagement and dialogue with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
• Establishes and maintains an enterprise narrative that supports strategic execution, organizational alignment, understanding, trust, and confidence.
• Oversees reputation management, communications risk, media relations, issues management, and crisis communications to support informed decision-making and organizational readiness.
• Accountable for internal and leadership communications that connect BCFSA's strategic direction, external environment, priorities, and decisions to the work of team members and support organizational alignment.
• Oversees digital communications, analytics, audience insights, performance measurement, and the responsible use of emerging technologies to improve communication and engagement effectiveness.
• Builds communications and engagement capability across BCFSA through advice, standards, guidance, tools, and leader enablement.
• Leads and develops managers, professional staff, and branch operations and is accountable for branch planning, performance, resources, and continuous improvement.

JOB REQUIREMENTS

• Expert knowledge of strategic communications, interest holder engagement, reputation management, communications and engagement governance, issues management, and crisis communications.
• Demonstrated ability to lead an enterprise communications and engagement function and advise executives on complex, sensitive, and high-profile matters.
• Demonstrated ability to develop communications and engagement strategies, governance frameworks, standards, and organizational capabilities.
• Strong judgment, political acuity, business acumen, and ability to operate in a regulatory and public-sector environment.
• Demonstrated ability to build trusted relationships, influence across organizational boundaries, and lead complex engagement initiatives involving consumers, regulated entities, Indigenous Peoples, government partners, other regulators and jurisdictional counterparts, team members, and other interest holders.
• Knowledge of engagement practices, Indigenous relations, reconciliation commitments, public participation, and relationship-based approaches to engagement in a regulatory or public-sector environment.
• Demonstrated ability to lead managers and multidisciplinary professional teams.
• Digital and artificial intelligence literacy, including experience using data, analytics, and audience insights to support decision-making and evaluate outcomes.

RELATED EXPERIENCE

• A minimum of 10 years of progressively senior experience in communications, engagement, public affairs, corporate affairs, reputation management, stakeholder engagement, or a related field.
• Experience leading an enterprise communications, engagement, reputation, or confidence-building function.
• Experience advising executives and senior leaders on complex communications, stakeholder, reputational, and organizational risks.
• Experience developing and implementing communications, engagement, consultation, or organizational alignment strategies in a complex organization.
• Experience leading managers, professional subject matter experts, and multidisciplinary teams.
• Experience building relationships and engaging with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.
• Experience in a regulatory, public-sector, financial services, Crown agency, or similarly complex and accountable environment is preferred.

EDUCATION

• Degree in Communications, Public Relations, Public Administration, Business Administration, Journalism, Political Science, Marketing, or related discipline.
• An equivalent combination of education and related experience may be considered.

CERTIFICATIONS

• Professional accreditation or certification in communications, public participation, stakeholder engagement, public relations, change management, or a related discipline is considered an asset.
• Membership in a relevant professional association is considered an asset.

PROVISOS

Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.

Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.

Hiring Process Accommodation

BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at [email protected] to notify us of any needs related to your job application.