Director of Building Services - The Shores of Port Credit Retirement Residence

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, and to have been recognized with the Best Managed Gold Standard designation in 2026, reflecting our continued excellence and long-standing dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE:

The Shores, part of the Verve Elite brand, is a new, modern retirement residence built and designed to deliver best-in-class amenities, comfort, and service. The Director of Building Services is a key leadership role responsible for creating and maintaining a safe, clean, and exceptionally well-presented environment that supports resident well-being and an outstanding team member experience. Leading Building Services across maintenance and building systems, housekeeping, and laundry, you will set operational standards, build strong routines and preventative maintenance practices, and ensure the reliable performance of all core infrastructure (HVAC, electrical, plumbing, life safety/fire systems, and building envelope). With a proactive, customer-service mindset, you will partner with residence leadership and department heads to plan priorities, manage vendors and budgets, uphold regulatory and corporate requirements, and resolve issues quickly and professionally.

BACKGROUND/QUALIFICATIONS:

• Building Operators Certificate, or any recognized skilled trade through the Ontario colleges required
• Post-secondary education in Facilities Management, Environmental Services, Engineering, Healthcare Administration, or a related field preferred.
• Minimum five (5) years of management experience in facilities, hospitality, or senior living operations.
• Experience working within regulated healthcare or senior-living environments strongly preferred.
• Proven track record for maintaining systems and the building envelop.
• Computer proficiency and strong organizational skills.
• Professional with proven leadership skills.
• Knowledge of applicable legislation including Ontario Fire Code, Building Code, TSSA, and local public health requirements
• Knowledge of modern building systems including geothermal, HVAC, plumbing, electrical, mechanical, generators, elevators, and life safety.
• Experience managing housekeeping and laundry services in a regulated environment is an asset. Understanding the complexity of individual resident’s needs while maintaining company set standards is critical.
• Proficient in English (written and verbal).
• Strong computer skills, including facility management software and Microsoft Office Suite.
• Crisis management and strong problem solving skills are essential
• Resident-focused with values aligned to Residence’s mission statement.

KEY RESPONSIBILITIES:

• Lead and manage all aspects of maintenance, housekeeping, and laundry operations to meet provincial standards and the corporate policies. .
• Oversee building systems and infrastructure in conjunction with contractors, including HVAC, plumbing, electrical, mechanical, life safety, generators, elevators, pool/spa, and security systems.
• Manage Life Safety systems with in-house and third-party responsibilities, while maintaining emergency preparedness procedures.
• Establish and maintain a site specific preventative maintenance program including inspections, life safety system testing, and accurate documentation. Creating and maintaining an asset management program that tracks costs, repairs, warranties , and accountabilities.
• Responsible for managing departmental operating budgets
• Supporting corporate office’s initiatives, capital projects, and contractor’s relationships while providing all areas of feedback directly through the General Manager.
• Ensure cleanliness and sanitation of all resident areas, common spaces, and back-of-house areas, including linen and laundry operations.
• Create and implement routines and schedules for housekeeping, laundry, and maintenance services, ensuring adequate staffing and coverage.
• Educate team members on IPAC (Infection Prevention and Control) measures to reduce the risk of cross-contamination and ensure compliance.
• Conduct cleanliness and linen audits, monitor par levels in laundry, and ensure high standards of infection control are met

• Coordinate suite turnover activities in collaboration with Marketing, ensuring readiness for new move-ins.
• Maintain secure control of master keys.
• Manage departmental inventory for maintenance, housekeeping, and laundry.
• Prepare and manage staff schedules, including time-off requests and shift changes.
• Conduct staff recruitment, orientation, training, performance reviews, and ongoing development.
• Participate in capital project planning, including obtaining quotes, tendering, and execution oversight.
• Promote initiatives that support sustainability and revenue generation.
• Participate in operational and regional Environmental Services meetings.
• Maintain documentation of fire drills, pest control measures, infection control, and emergency preparedness.
• Performs other duties as assigned by the General Manager or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.

#CORP123