Première détection par notre source: il y a 1 heure
Director of Operations
@ IntouchCX
Calgary, Alberta
SIGNAUX
En bref
IntouchCX is hiring a Director of Operations to lead all facets of contact center operations, including hiring, training, quality control, reporting, performance optimization and partner services. The role is full-time and requires 7 to 9 years of contact center leadership experience along with a business-focused post-secondary education.
Responsabilités :
- Drive best practices across all areas of responsibility
- Plan staffing, training and development for all teams
- Own ramp-up drives and goals
- Drive results through client KPIs, financials and SLAs
- Audit adherence to corporate and client policies
Résumé des exigences :
- Post-secondary diploma or degree in Business
- 7 to 9 years of contact center leadership experience
- 5 years of client relationship management experience
- Experience analyzing P&L statements and cost analysis
- Excellent communication and organizational skills
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Directeur ou directrice |
| Domaine | Opérations |
| Expérience | 7 an(s) et plus |
| Expérience en gestion | 7 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (préféré) |
| Domaines d’études | Business |
| Avantages mentionnés | Congés payés généreux |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
IntouchCX
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 1 |
Description
About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
As Director of Operations, You Will…
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Director of Operations…
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
As Director of Operations, You Will…
- Drive “best practices” in all areas of responsibility
- Ensure proper planning, staffing, training and development is achieved across all teams
- Be responsible for ramp-up drives and goals
- Create action plans for continuous growth and improvement, business development and client satisfaction
- Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
- Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
- Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
- Motivate and inspire teams, while building trusting relationships throughout the organization
- Develop and execute motivational incentives on the floor
- Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
- Maintain close auditing cadence through reporting, observations and personal contact
- Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
- Post-secondary diploma or degree with a major in Business
- 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
- 5 years of relevant experience in client relationship management
- Experience in analyzing/influencing profit & loss statements and performing cost analysis
- Experience with maintaining and developing operational statistics, financial management information and results reporting
- Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
- Excellent organizational and time management skills with the ability to work under tight deadlines
- The ability and motivation to meet program and internal business KPIs
- The ability to implement change and innovation throughout teams
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Benefits of Working as a Director of Operations…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
Journal
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