Director of Operations, Pediatric Hospice

Kemp Care Network is a dedicated to supporting the emotional, physical, and social needs of individuals living with a serious illness, facing their final chapter, or grieving a death. Through our commitment to exceptional care, meaningful connections, and unwavering support, we help individuals and families navigate some of life's most challenging moments with dignity and compassion.

We are seeking a leader to join our team as Director of Operations of our soon to be open Keaton's House - Paul Paletta Children's Hospice.

The Director of Operations provides strategic and operational leadership for all services, ensuring the delivery of safe, high-quality, family-centred care for children with life-limiting illnesses and their families. This role oversees all aspects of hospice operations, clinical practice, staffing, quality improvement, risk management, program development, and regulatory compliance. In this role you will work closely with healthcare providers, community partners, and the leadership team to advance organizational priorities and foster innovation in children's hospice care. Most importantly, this leader will ensure that the voices, experiences, and needs of children and families remain at the heart of every decision.

If you are a purpose-driven leader who is ready to help build the regional centre of excellence for children's hospice and palliative care, we invite you to join us in shaping a future where every child and family receives exceptional care, compassionate support, and meaningful moments together.

Total Rewards package includes: base salary of ($115,000 - $135,000 based on experience), fully employer paid health and dental benefits, sick days, personal days, robust Employee Assistance Program and more!

In this role you will:

• Provide leadership and oversight for all clinical services, programs, and care delivery
• Ensure the provision of safe, high-quality, evidence-informed, and family-centred care for all patients and families
• Recruit, orient, mentor, coach, and support members of the interdisciplinary clinical and support teams
• Conduct performance reviews, establish development goals, and address performance concerns in accordance with organizational policies.
• Support employee engagement, retention, succession planning, and professional development initiatives
• Lead quality improvement initiatives to enhance clinical outcomes, guest experience, and organizational effectiveness
• Oversee incident reporting, investigation, and follow-up activities
• Ensure compliance with accreditation standards, legislation, professional practice requirements, and organizational policies
• Promote a culture of continuous quality improvement, risk management, and patient safety
• Support the collection, analysis, and reporting of program and clinical outcome data
• Champion a family-centred approach to care that respects the unique needs, values, cultures, and preferences of children and families
• Address guest and family concerns and contribute to the resolution of complex clinical situations
• Serve as a member of the senior leadership team and contribute to organizational strategy and decision-making

Qualifications:

• Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN).
• Bachelor of Science in Nursing (BScN) required; Master's degree in Nursing, Health Administration, Leadership, or a related field is an asset.
• Minimum 5 years of progressive healthcare leadership experience, including oversight of clinical operations and interdisciplinary teams.
• Experience in palliative care, hospice care, pediatric complex care, community nursing, or a related healthcare setting preferred.
• Strong knowledge of clinical practice, family-centred care, quality improvement, risk management, patient safety, and relevant healthcare legislation and standards.
• Demonstrated ability to lead teams, manage complex situations, drive program development, and support organizational priorities.
• Experience with strategic planning, quality initiatives, and budget or resource management.
• Commitment to equity, diversity, inclusion, and culturally safe care.
• Ability to participate in an on-call leadership rotation and work occasional evenings and weekends as required
• This is a current vacancy
• AI may be used in the recruitment process

Equity and Accessibility Statement

Kemp Care Network (KCN) is committed to providing equal treatment with respect to employment according to the protected grounds established under the Ontario Human Rights Code. We will work to ensure that our employees (workers) are provided with meaningful employment that is ethical and fair, and is in compliance with all applicable employment, and human rights legislation.

KCN provides accessible employment in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Integrated Accessibility Standards Regulation. We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created. The organization ensures that persons with disabilities are provided with equal opportunities. We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence. Accommodations are available on request by emailing Human Resources at [email protected].