District Manager

District Manager – Ottawa Region

Company: Mind Games
Location: Ottawa, Ontario (Ottawa Region)
Job Type: Full-Time, Permanent
Annual Salary: $60,000–$70,000 + Performance-Based Bonus
Work Arrangement: Field-Based | Regional Travel Required

About Mind Games

Mind Games is North America's premier specialty retailer, "Where Creative Minds Come to Play!"

Our stores are filled with games, puzzles, toys, and collectibles for every age and occasion. We don't just sell products; we create experiences, spark creativity, and give people the opportunity to explore hobbies and interests they love.

We are looking for a driven and experienced District Manager – Ottawa Region to lead multi-store performance, inspire high-performing teams, and deliver exceptional customer experiences across our retail locations in Ottawa and surrounding areas.

In this role, you will oversee regional sales performance, champion operational excellence, and foster a strong, customer-first culture throughout your district.

If you're a dynamic retail leader who thrives in a fast-paced environment and is passionate about driving results, developing leaders, and creating consistent, memorable in-store experiences, we'd love to hear from you!

Duties and Responsibilities

Responsibilities include, but are not limited to:

• Ensure district financial goals, sales targets, and profitability objectives are achieved.

• Analyze business trends and develop strategic plans to increase sales, control expenses, and improve overall district profitability.

• Oversee daily operations across multiple retail locations to ensure consistency and operational efficiency.

• Ensure merchandising and customer service standards support the continued growth and expansion of our retail network.

• Recruit, develop, coach, and motivate Store Managers to achieve operational excellence and sales performance goals.

• Monitor store performance through key performance indicators (KPIs), sales reports, and operational assessments.

• Ensure effective implementation of loss prevention, inventory control, workplace safety, and security programs.

• Protect company assets and merchandise by maintaining strong operational controls.

• Demonstrate leadership that respects individual backgrounds, experiences, and cultural differences while upholding Mind Games' values.

• Collaborate with Head Office leadership to identify business opportunities and establish strategic goals.

• Recommend new products, merchandising strategies, and promotional initiatives to increase sales.

• Ensure all stores maintain company visual merchandising and presentation standards.

• Conduct regular store visits to evaluate performance, identify improvement opportunities, and support Store Managers.

• Support recruitment, employee development, performance management, and succession planning across the district.

• Promote an environment that encourages teamwork, creativity, participation, and continuous learning.

• Share best practices across stores to improve overall district performance.

• Ensure compliance with company policies, procedures, and applicable employment and workplace safety legislation.

• Travel regularly throughout the assigned Ottawa region and surrounding areas to support store operations and business objectives.

Qualifications and Skills

You are best suited for this role if you have:

• Minimum 5 years of retail experience.

• Minimum 3 years of multi-store management experience.

• Proven experience supervising, coaching, and developing Store Managers and retail leadership teams.

• Demonstrated ability to achieve sales targets and improve profitability across multiple locations.

• Strong understanding of multi-unit retail business analytics, financial reporting, and performance management.

• Experience managing operational budgets, controlling expenses, and reducing inventory shrinkage.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to manage multiple priorities, projects, and store locations simultaneously.

• Experience collaborating directly with Head Office leadership and cross-functional departments.

• Strong understanding of merchandising, inventory management, customer service, and retail operations.

• Ability to motivate teams and develop future retail leaders.

• Willingness and ability to travel regularly throughout Ottawa and the assigned surrounding territory.

• Flexible availability to support business needs, including occasional evenings, weekends, and holidays.

• Knowledge of games, puzzles, toys, collectibles, and pop culture is considered an asset.

• Highly motivated, results-driven, and passionate about delivering exceptional customer experiences.

Compensation

Annual Salary: $60,000–$70,000 + Performance-Based Bonus

Compensation will be based on experience, qualifications, and demonstrated leadership capabilities.

Benefits

• Competitive Salary

• Performance-Based Bonus Opportunities

• Flexible Scheduling

• Casual Dress Environment

• Employee Discount on Games, Puzzles, and Toys

• Extended Health Benefits

• Life Insurance

• Career Growth and Professional Development Opportunities

• Opportunity to Lead Multiple Retail Locations

• Work in a Fun, Creative Environment Surrounded by Products and People You Love!

Equal Opportunity Employment

Mind Games is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace.

We welcome applications from all qualified individuals regardless of race, colour, ancestry, place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other characteristic protected under applicable human rights legislation.

All employment decisions are based on qualifications, experience, skills, and business requirements.

Accessibility and Accommodation

Mind Games is committed to providing an inclusive and accessible recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and other applicable legislation.

Accommodations are available upon request for applicants with disabilities throughout all stages of the recruitment and selection process, including interviews and assessments.

If you require accommodation during the hiring process, please inform our Human Resources team, and we will work with you to meet your accessibility needs.

Join Our Team!

Are you ready to take the next step in your retail leadership career?

Join Mind Games as our District Manager – Ottawa Region and play a key role in driving business growth, developing talented retail teams, and delivering exceptional customer experiences.

Apply today and become part of Mind Games – Where Creative Minds Come to Play!